Customer Service Associate

2 weeks ago


Exeter, Devon, United Kingdom Amazon Warehouse Full time

At Amazon, we understand that work doesn't stop on the job.

That's why we have warehouse jobs that work for you.
Location - DEX- Unit 1, Exeter Logistics Park, Werstan Road, Exeter, EX5 2GB, United Kingdom

  • Pay Rate £11.40


Contract Type
  • Perm
  • Shift Wednesday to Saturday 10:00am to 20:45pm
  • Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon's delivery station in Exeter. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as preemptively solving delivery issues to reduce customer effort.
  • It's a crucial role in Amazon's Customer Service team as part of our mission to be Earth's most customercentric employer.
    What will you do as a Delivery Station Liaison?
  • Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
  • Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
  • Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
  • Treat customers with respect, resolve conflicts and set appropriate expectations
  • Approach problems logically and with good judgment to ensure the best customer outcome
  • Make quick and effective decisions on behalf of the customer
  • Work a fulltime, shiftbased schedule (40+ hours per week)
  • Monitor customer deliveries in realtime for delivery success
  • Perform the following tasks, with or without reasonable accommodation:
  • Locate packages in station warehouse and liaising face to face with delivery station stakeholders
  • Work in an environment where the noise level varies and can be loud
  • Work in an environment where the temperature may vary due to outside weather conditions and is not controlled


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