Customer Service Co-ordinator

3 weeks ago

Exeter, Devon, United Kingdom Service Care Solutions Full time

Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical)
Salary: 14.24 P/H LTD Umbrella
Hours: 37 Per Week
Type: Temporary Ongoing
Location: Exeter, EX1
Start Date: ASAP
Work Pattern: Monday - Friday 08:30am - 16:30pm

Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in ensuring effective access to the full range of Public Realm services, providing first-point-of-contact support with a strong emphasis on allotments. If you thrive in a dynamic, customer-focused environment and are eager to support a variety of key administrative tasks, this role is perfect for you.
Key Duties and Responsibilities:

  • Serve as the first point of contact for public enquiries across Public Realm services, including email, phone, and personal contact.
  • Maintain comprehensive records of interments, assets, allotment sites, tenancy/license details, waiting lists, and more.
  • Lead the administration and support of the allotment service and arboricultural assets.
  • Collaborate with other Customer Service Co-ordinators to effectively administer services like Allotments, Bereavement, Parking, Engineering, and PR Assets.
  • Invoice customers, order supplies, and coordinate debt recovery.
  • Develop, review, and maintain administrative systems with an emphasis on asset records and mapping.
  • Support the preparation of data reports for service managers.

Essential Criteria:

  • Experience providing frontline customer support services.
  • Experience maintaining records, reporting data, and using office software for transactional services.
  • Experience with financial systems, including purchasing, invoicing, and debt recovery.
  • Desirable Understanding of Public Realm services such as leisure, play, allotments, parking, and trees.
  • Desirable Familiarity with System thinking and related data requirements.
  • Desirable Knowledge (or ability to be trained in) arboriculture basics, including tree identification and growth habits.

If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)

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