Service Delivery Officer

9 months ago


Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

The Service Delivery Officer plays a key role in the delivery of performance and has oversite of the functions within the Operations Delivery Centre. The Service Delivery Officer will have oversight of key Trust performance and delivery metrics, reporting to the Trust Incident Manager.

The Service Delivery Officer will oversee and manage the workloads of the Patient Flow Coordinators, Community Response Coordinators, and Operations Support Advisors. They will need to demonstrate excellent leadership to these key roles and support individuals as required.

The Service Delivery Officer will work closely with the Trust Incident Manager and will take an active command role when necessary.

Key Relationships
- Trust Incident Managers
- Patient Flow Coordinators
- Operations Support Coordinators
- Community Response Coordinators
- Trust Duty Commanders
- EOC Dispatch Team Leaders
- Hospital Ambulance Liaison Offices
- Clinical Team Leaders.
- EOC Duty Officers
- EOC Senior Leadership Team

The Service Delivery Officer will be responsible for the day-to-day management and supervisory support of the Patient Flow Coordinators and Operations Support Advisors and Community Response They will work alongside the Trust Incident Manager and oversee the day to day running of the Delivery Cell.

The Service Delivery Officer will be expected to make prompt contact with external stakeholders to identify the reasons for any barriers to service delivery, and facilitate any additional support required

The Service Delivery Officer will be in regular contact with Trust Commanders and Hospital Ambulance Liaison Officers (HALOs) to ensure shared situational awareness of hospital delays. They will collate this information and develop operational plans and ensure that they are visible to the Trust Incident Manager, Emergency Operations Centre (EOC) Duty Officers and relevant Trust Commanders and provide full briefings on key issues requiring Tactical oversight.

The Service Delivery Officer will have a detailed focus on resource availability and seek to maximise the allocation of resources to uphold the principle that no patient should wait unnecessary for an ambulance and will provide challenge when appropriate to do so.

The Service Delivery Officer will be representing the Trust, it’s policy and direction to a wide-ranging external audience and must always present and act in accordance with Trust values.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.

For further information about this role please see attached the job description and person specification attached.



  • Exeter, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Alliance Project Officer to work within the Devon and Cornwall Police on a 3-month contract. **Location**: Middlemoor/Winfrith (Hybrid) **Job role/responsibilities**: Work as part of the Programme Support Office supporting project managers and associated teams in the delivery of projects in line with Prince 2 or...


  • Exeter, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 358545**Salary**: - £25,310 - £30,968- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...


  • Exeter, Devon, United Kingdom Met Office Full time

    We're seeking a Service Delivery Expert to join our technical services team and contribute to the success of the Met Office.As our Service Delivery Expert, you'll play a key role in ensuring the delivery of high-quality technical services that meet our customers' needs.This is a unique opportunity to work in a dynamic environment where you can grow...


  • Exeter, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 273858**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things...


  • Exeter, Devon, United Kingdom Met Office Full time £63,719

    Join us as IT Service Delivery Director at the Met Office and take charge of delivering exceptional IT services to our stakeholders. With a focus on SaaS product development and maintenance, you will lead a team of experts to achieve outstanding results.About the RoleThis is an exciting opportunity to work with a dynamic organisation like the Met Office,...

  • Admin Officer

    7 days ago


    Exeter, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 238225**Salary**: - £21,775**Grade**: - Administrative Officer- AO**Contract type**: - Fixed Term**Length of employment**: - Up to 12 months**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of posts**: - 1Contents Location About the...


  • Exeter, Devon, United Kingdom Met Office Full time

    Job DescriptionWe are seeking a permanent appointment on a job share basis of 0.5.This role will be based at one of our locations in Edinburgh, Exeter, Reading or Watnall with hybrid working and an expectation for regular UK-wide travel.The salary for this position is £60,000 - £80,000 per annum.About the RoleAccountable for the management, operations and...


  • Exeter, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 307679**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Insolvency - Operational Delivery**Working pattern**: -...


  • Exeter, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 261018**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need...


  • Exeter, Devon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Service Delivery Expert to join our team at beBee Professionals. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers in Exeter, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding...


  • Exeter, Devon, United Kingdom Lodge Service Full time

    Job Description: Security Officer at Lodge ServiceThis exciting opportunity is for a motivated Security Officer to work with our store management teams. You will be responsible for protecting staff, stock and customers in a safe environment.Key Responsibilities:Partner with store management to ensure a secure environment.Salary: £9.50 per...


  • Exeter, United Kingdom Go Motee Courier Service Full time

    **Owner Van Drivers - Self Employed** **At Go Motee Courier Services**, we aim for excellence. Every individual in our business strives to go beyond for our customers and clients to provide quality customer satisfaction and become the trusted partner of choice. We have a fantastic opportunity to join our team as a Self employed Multi drop Delivery Driver...


  • Exeter, United Kingdom Go Motee Courier Service Full time

    **Owner Van Drivers - Self Employed** **At Go Motee Courier Services**, we aim for excellence. Every individual in our business strives to go beyond for our customers and clients to provide quality customer satisfaction and become the trusted partner of choice. We have a fantastic opportunity to join our team as a Self employed Multi drop Delivery Driver...


  • Exeter, United Kingdom Kinect Recruitment Full time

    The Service Delivery Manager is responsible for the operational business relationship with one or more clients by managing the agreed contractual service deliverables and assessing, analysing, developing, documenting and implementing changes based on requestsfor change using teams made up of both internal and external resources as a required. Over the...


  • Exeter, United Kingdom BluetownOnline Ltd Full time

    Job Title: Delivery Service ProviderSalary: £189.75 - £209.75 per day, with a performance bonus of up to £8.50 daily.We are seeking a reliable and skilled delivery service provider to join our team.Key Responsibilities:Transporting goods and products to designated locations in a safe and efficient mannerLoading and unloading delivery vehiclesPlanning and...


  • Exeter, Devon, United Kingdom Met Office Full time

    About the JobThe Met Office is seeking a dedicated IT Service Manager to support the delivery of our services. As a member of our IT Service Management Team, you will be responsible for enabling service delivery and improvements while driving adherence to our processes.Main ResponsibilitiesManage tasking of customer requests for Services, ensuring data...


  • Exeter, Devon, United Kingdom Michael Page (UK) Full time

    Business Services Director RoleAs a Business Services Director at Michael Page (UK), you will have the opportunity to carve a lead office role and career path within a successful firm. Based in Exeter offices, you will oversee a significant-sized portfolio, developing client relationships and delivering on a wide range of business advisory and planning...


  • Exeter, Devon, United Kingdom Focus Group Full time

    Job SummaryWe are looking for an experienced IT Service Delivery Expert to join our team at Focus Group. The ideal candidate will have a proven track record of delivering high-quality technical support services and a strong understanding of ITIL best practices.This role involves working with our customers to identify and resolve technical issues, as well as...


  • Exeter, Devon, United Kingdom Backline Logistics Full time

    Role SummaryThis position involves operating a van to deliver goods to various locations, requiring a reliable and skilled driver. The ideal candidate will have proven experience in a similar role, with a strong understanding of commercial driving practices and mechanical knowledge to perform basic vehicle maintenance.The role requires effective...


  • Exeter, Devon, United Kingdom Selco Builders Warehouse Full time

    Job Title: Delivery Service Director About the Role:We're looking for a seasoned Delivery Service Director to manage our logistics operations in Croydon. The ideal candidate will have a strong background in supply chain management and experience leading high-performing teams. Key Responsibilities:Develop and implement efficient delivery routes to meet...