Employee Relations Generalist
2 weeks ago
Location- London- Discipline:
- Human Resources- Salary:
- £45000- Contact name:
- Peter Barry- Job ref:
- 3189- Published:
- about 2 hours ago**Employee Relations Consultant (ERC)**
**East London - 6 Month Contract - Hybrid (50% office) - £45,000 per year**.
Are you an HR expert with a passion for employee relations?
This is great opportunity to join a leading global software business. Their dynamic team in based in East London and we have a 6-month contract with their EMEA Employee Relations Centre (ERC) team
**Key Responsibilities**:
- Serve as the primary point of contact for employee inquiries across EMEA regarding EX-related matters.
- Support and drive local and regional projects, demonstrating exceptional coordination and project management skills.
- Prioritize customer concerns, ensuring swift and effective resolution.
- Manage, track, and report on employee inquiries and cases using ServiceNow case tracking tool.
- Provide guidance to employees and managers on self-service transactions and internal tools utilization.
- Offer voluntary separation support and coach managers through exit tasks.
- Address Tier 1 & 2 queries related to compensation, benefits, and HR data management.
**Key Skills**:
- Demonstrated problem-solving abilities.
- Dedication to delivering exceptional customer service and fostering a positive employee experience.
- Strong communication skills, both written and verbal.
- Process-oriented mindset with the ability to manage detailed work within SLAs while maintaining high NPS.
- Uphold strict confidentiality standards.
- Comfortable working independently and within virtual and local team structures.
- Proactive approach to identifying and resolving potential issues.
- Previous experience in shared services organization is advantageous.
- Proficiency in English; additional languages are a plus
**Qualifications**:
- Bachelor's degree in a relevant field or equivalent education.
- Proficiency in Workday and ServiceNow.
- Experience in data management.
- Excellent written and verbal communication skills.
- Additional skills in closing and customer service orientation are desirable.
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