Ophthalmology Booking Clerk Admissions Officer

3 weeks ago

London, United Kingdom King's College Hospital NHS Foundation Trust Full time

The Ophthalmology department at King’s have recently been awarded substantial Trust investment to improve our administrative structure and allow implementation and improvements to processes which will enable us to continue to deliver exemplary eye care to our patients across South East London.

Applications are invited for Admissions Booking Clerks in Ophthalmology, based at Queen Mary's Hospital in Sidcup.

Previously unsuccessful applicants need not apply.

The post holder will be responsible for ensuring all theatre lists are fully and efficiently booked. They will track and monitor waiting times, theatre list and clinic capacity and ensure admissions / appointments booked and appropriately actioned. You will be expected to work closely with other members of the team as well as with the wider department and other services within the Trust.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.

This job description is brief and generic (full job description attached) and post and specific tasks will differ and evolve in accordance with the specific needs of the Department.
- To ensure that admitted patients are booked into the appropriate pre-assessment appointment service and liaise with the clinical staff as required, ensuring the clinic runs smoothly and effectively.
- Responsible for ensuring that admitted patient and outpatient waiting times across the specialities are constantly monitored in line with performance targets
- Responsible for recognising potential future breaches to waiting times targets ensuring these are brought to the appropriate management contact within the ophthalmology Waiting List team.
- Responsible for advising the Admissions Supervisor of capacity issues that might negatively impact on patient admission and appointment processes.
- To manage waiting list activity, admission data and outpatient attendances with Trust IT systems (i.e., PiMs), other associate IT systems (i.e. Galaxy, ) and Trust activity reports (i.e., Patient Tracking List Report) and action any errors.
- Carrying out weekly audits of patients added to waiting lists, ensuring they have been given appropriate P-ratings.

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