CRM Executive

3 months ago

Amersham, United Kingdom 360 Resourcing Solutions Full time

Our client is a family run business, with an amazing product and a customer centric approach. They have stores in the UK and a rapidly growing online, International and concessions business. They really care about people, customers, and the communities in which they trade and are now looking for a CRM Executive. The role will be based out of their Amersham Head office, with six days per month home working.

**CRM Executive - Responsibilities**
- Analyse performance and report on success and learnings during trading sessions.
- Ensure accuracy and relevancy of communications and maintain health of the current CRM/ platform Emarsys.
- Identify areas of improvement with content, ways of working, data & technical development.
- Manage 3rd party relationships with external agencies to drive performance and continuously improve the channels.
- Ensure CRM fully supports brand and commercial initiatives and is GDPR compliant.
- Identify and keep your finger on the pulse across trends and opportunities, utilising and building on them, to drive future campaigns.
- Support with artwork briefing and execution with suppliers/internal teams.

**CRM Executive - Required Skills**
- Potential to manage, lead, develop and coach a junior team member.
- Full UK, valid driver’s licence.
- Working knowledge of analytics packages (Google/Adobe).
- Previous user of graphic design software (Illustrator/Photoshop).
- Ability to manage multiple workstreams, priority planning.
- 2-3 years' experience in a similar role, ideally within a retail business.
- Previous experience working with agencies and solutions providers.
- Experience of working alongside affiliate marketing and paid search managers.
- Degree-level qualification or equivalent.

The CRM Executive role offers the chance to add immediate value with your skillset in a rapidly growing and evolving business. It will also provide the opportunity to lead, and mentor a junior team.

The position come with a competitive base salary, profit bonus of up to 15%, virtual GP, Brand & Partner discounts, and an early finish Friday. There will be future career opportunities, in line with company growth.

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