Administrative Assistant
3 days ago
**Job title**:Administrative Assistant
**Reporting to**:Suicide Response & Data Manager
**Hours**:Part-time or Full-time (hours / days negotiable)
**Hourly rate**: £10.00 per hour
**Contract**:Available as a fixed term for 6 months (with possible extension for the right person)
**Purpose**:
**Duties & Responsibilities**:
**Reception**
- To provide a welcoming and professional first point of contact for all callers and visitors to the Pete’s Dragons buildings
- To answer telephone calls and re-direct as necessary
- To provide basic information about the services offered by Pete’s Dragons over the telephone and face to face
- To receive and respond appropriately to queries by recording and referring to the appropriate Pete’s Dragons services or signposting to other services where necessary, including sending out information e.g. leaflets to enquirers.
- To accurately maintain electronic Room Booking systems
- To be responsible for the upkeep of the Reception and public areas and setting up meeting rooms for external bookings when required
- Provide financial administrative support in banking, raising invoices and monitoring their payments
- General bookkeeping and general reconciliation
**Attributes**
- Minimum of one year working within an office or in an administrative role
- The ability to deal calmly and confidently with people experiencing distress and who may find communicating in person or on the phone difficult.
- Ability to be flexible in an ever-changing work environment
- Proficient use of MS Office packages and Xero (or other accounting/relevant software)
- Knowledge of third or public sector
- Analytical and numerate
- Excellent administrative, organisation, problem solving and planning skills
- Excellent relationship building skills across staff, service users, external agencies and stakeholders
- Confident telephone manner and good understanding of delivering great customer service
- Willing to take personal responsibility for delivering high quality results
- Flexible in approach and able to work on own initiative with minimum supervision, prioritising time and workload appropriately
**Organisational Responsibilities**
- To work in accordance with Pete’s Dragons aims, objectives and values
- To work in accordance with all Pete’s Dragons policies and procedures
- To work flexibly to best meet the needs of the service which may include undertaking occasional evening and weekend work
- To promote the work of Pete’s Dragons and positive understanding, awareness and attitudes towards suicide bereavement and prevention, and mental health
- Ambassador for Pete’s Dragons
**Job Types**: Full-time, Part-time
**Salary**: £10.00 per hour
**Benefits**:
- Additional leave
- Company pension
- Wellness programme
Schedule:
- Monday to Friday
COVID-19 considerations:
Whilst additional precautions have been implemented, Pete's Dragons have remained operational and office-based during Covid-19.
Application question(s):
- Please confirm that you are aware that this role would need to be performed from our office in Exmouth, Devon
- How many working hours per week would you be ideally looking for?
Work Location: One location
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