Leasehold Advisor

1 month ago


London, United Kingdom Akton Recruitment Full time

Tower Hamlets

£22.35 Per Hour

Job Role

Providing expert advice and information to leaseholders and delivering excellent customer service.

**Key Accountabilities**:
To resolve disputes with leaseholders and arrange the associated compensation and write-offs. This includes responding to complaints and FOI requests and resolving the associated issues after invoices have been issued.

To ensure enquiries from leaseholders, solicitors, benefits agency and other sections are answered promptly and within statutory time scales to ensure high level of customer care is maintained.

To ensure, in collaboration with the Finance Team that estimates, actuals, interim and final accounts are produced in a timely manner.

To work closely with all staff and leaseholders to deliver changes generated by improvement plans and suggest further improvements. Produce monitoring information for the Leasehold Management Team and deliver the annual service improvement plan.


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