Senior Customer Care Officer

2 months ago


London, United Kingdom ALPHA SECURITY LOCKSMITHS LTD Full time

Customer Service Officer working with Southwark Repairs

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact.

To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.

To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: From £15.00 per hour

**Benefits**:

- Company pension

**Experience**:

- Customer service: 5 years (required)
- Administrative experience: 5 years (required)
- social housing: 2 years (required)
- housing repairs advisor: 1 year (preferred)

Work Location: In person

Reference ID: 1029381


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