Clerical Officer

4 days ago


Swansea, United Kingdom Swansea Bay University Health Board Full time

We are looking for a motivated and dynamic Clerical Officer with excellent communication skills to work as part of a Community Mental Health Team. The role will provide clerical and administration support to the CMHT.

Based in Swansea in Central Clinic you will need to be well organized, able to work on your own initiative and possess excellent communication and organizational skills. Computer literacy is essential. Previous experience of working in mental health and/or a community mental health team would be desirable.

**For further details / informal visits contact**:
Elizabeth Beer Community Nurse Manager 01792 517853

Act as an administration assistant for the department, the role will require the post holder to provide administration services which will include good communication skills and the production of documents, updating of e systems, collating of information, mail distribution, filing, typing, booking venues etc.

Our Values

In this Health Board we aspire to be driven by our values; where every person that works for us, regardless of their role, is expected to demonstrate the values of “caring for each other”, “working together” and “always improving”.

The role will undertake administration duties for the departments to include;
First Point of Contact Support

As one of the first point of contacts for the department, the Clerical Officer will deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication. This will include;
1. Dealing with telephone queries appropriately, referring more complex queries onto the appropriate person
2. Providing an excellent customer service to the organisation
5. Recording messages as required for the department
6. Developing Documents and Data Inputting, the role will provide an administration service to a high standard
7. Producing documents for the department such as correspondence, posters, leaflets, presentations etc.
8. Inputting information into systems, maintaining accuracy
9. Creation of databases for recording of information as necessary for the administrative needs of the department

Office Duties

The role will involve organising and planning its workload in order to meet the needs of the service, prioritising where appropriate. Duties will include;
1. Providing clerical support for all aspects of the Department
2. Ordering of stock where required through the Health Board purchasing system.
3. Arranging meetings and courses, using available diary systems to include booking of venues and equipment if necessary
4. To work within or support the development of standard operating procedures for the department as needed to deliver the service
5. To provide cover for absences e.g. leave, sickness for other admin officers
6. Update the mandatory and non-mandatory training database as and when required, liaising with all appropriate members of staff ensuring all records of the training diary.
7. To receive and process all stationery/ supplies orders from clinic clerical officers. To monitor and maintain through the Oracle system all supplies. Using own judgment, follow through any queries within appropriate guidelines reporting to the Supervisor/Manager any problems.th electronic and paper are kept up to date.
8. Undertake audits as directed

Communication

The service is pan Swansea Bay University Health Board and liaison with all disciplines within the health board will be routine as well as communication with internal and external stakeholders.

Project work

This service is in response to new developments and consequently many work streams will be established on an ongoing basis. The post holder will be required to
1. Ensure documentation is ready as directed
2. Communicate with external speakers and confirm bookings
3. Maintain an electronic library
4. Arrange/confirm meetings/workshops

General
1. Attend all mandatory training courses as required by SBUHB and the Clerical Services Co
- ordinator. Actively participate in annual Personal Development Reviews. Working with the line manager in agreeing personal objectives and attending necessary training to ensure KSF gateways and agreed objectives are met
2. Maintain databases, filing systems in a timely and accurate manner, ensuring that other team members are able to locate letters/information in your absence.
3. To assist in the induction and training of new members of staff acting as mentors during induction and ‘on the job’ training period.


  • Clerical Officer

    4 days ago


    Swansea, United Kingdom Swansea Bay University Health Board Full time

    We are looking for a motivated and dynamic Clerical Officer with excellent communication skills to work as part of a Community Mental Health Team. The role will provide clerical and administration support to the CMHT. Based in Swansea in Central Clinic you will need to be well organized, able to work on your own initiative and possess excellent...

  • Clerical Officer

    4 days ago


    Swansea, United Kingdom Swansea Bay University Health Board Full time

    We are looking for a motivated and dynamic Clerical Officer with excellent communication skills to work as part of Older Persons Mental health Services on Derwen Ward Cefn Coed Hospital Swansea. The role will provide clerical and administration support to the ward team. Based on the ward in Ysbryd Y coed. You will need to be well organized, able to work on...

  • Clerical Officer

    4 days ago


    Swansea, United Kingdom Swansea Bay University Health Board Full time

    We are looking for a motivated and dynamic Clerical Officer with excellent communication skills to work as part of Older Persons Mental health Services on Derwen Ward Cefn Coed Hospital Swansea. The role will provide clerical and administration support to the ward team. Based on the ward in Ysbryd Y coed. You will need to be well organized, able to work on...

  • Team Clerical Officer

    7 months ago


    Swansea, United Kingdom Swansea Council Full time

    £24,294 - £25,119 per year (pro-rata). This is a part time 20 hour post and this is a temporary contract until 31 March 2026. **Post title**: Team Clerical Officer **Post number**: SS.73349 **Salary**:£24,294 - £25,119 per year (pro-rata) **Directorate/department**:Social Services **Further information**: The opportunity has arisen for us to advertise...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    To provide comprehensive, effective and efficient administrative and secretarial support for the cleft speech and language therapy team within the hub and link areas. - To take sole responsibility for the coordination, administration, clerical and word processing work load in support of the speech and language therapy team, with a working understanding of...


  • Swansea, United Kingdom Brook Street Full time

    A long-term temporary role within an excellent Public Sector. The Temporary Worker will provide administrative support. He or she will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision. Examples of work performed will include but not be restricted to: - Collating and analysing fairly...

  • Clerical Officer

    7 months ago


    Swansea, United Kingdom Swansea Bay University Health Board Full time

    The Audiology department is concerned with assessing and managing the hearing and balance function of patients of all ages in both Primary and Secondary Care. It also supplies several thousand hearing aids to adults and children each year and provides wax removal as part of the Primary Care Audiology service. We are looking for a motivated clerical officer...


  • Swansea, United Kingdom Brook Street Full time

    We are currently recruiting for clerical admin/ inbound customer service advisors to work for The Driving Standards Agency (DVSA) on Padley Road, Swansea. Working Monday to Friday you will be required to work 37 hours per week between 8am - 6pm. With a competitive hourly rate of £11.19 per hour, with office hours, this is an excellent opportunity for...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    An opportunity has arisen in the Community Mental Health Team (CMHT), Ty Einon Centre for a Higher Clerical Officer (Band 3) to join our busy team. The CMHT operates 9am - 5pm Mon - Fri. The CMHT is a Multidisciplinary Team consisting of Admin & Medical Secretaries, Consultant/Staff Grade Psychiatrist, Community Psychiatric Nurses, Social Workers, Health...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    To provide comprehensive, effective and efficient administrative and secretarial support for the cleft speech and language therapy team within the hub and link areas. - To take sole responsibility for the coordination, administration, clerical and word processing work load in support of the speech and language therapy team, with a working understanding of...

  • Nuclear Medicine

    7 months ago


    Swansea, United Kingdom Swansea Bay University Health Board Full time

    The department of Nuclear Medicine at the Singleton Hospital (part of Swansea Bay University Health Board) is a busy academic imaging department operating two diagnostic state-of-the-art SPECT/CT cameras, two bone densitometry (DXA) scanners, a brand new, purpose-built, radiopharmacy, a therapy section and a mobile PET/CT service. The Singleton Hospital is...

  • Nuclear Medicine

    7 months ago


    Swansea, United Kingdom Swansea Bay University Health Board Full time

    This is a 9 months fixed term/secondment post due to limited available funding (37.5 hours per week). If you are an internal applicant this post will only be offered on a secondment basis, and you will need to have gained your line managers approval for the secondment prior to going to interview. The department of Nuclear Medicine at the Singleton Hospital...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    An exciting opportunity has arisen for a 30 hour Band 4 Higher Clerical Officer post with the Looked After Children Health Team. The post holder will provide comprehensive administrative support to the Clinical Nurse specialist and the looked after children health team in ensuring the health board's statutory obligations in relation to looked after children...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    To work as part of the team in the Clinical Physiology Department. The Clerk to Clinical Physiology willprovide a full and comprehensive range of clerical services across Secondaryand Primary care within the Cardio-Respiratory department at Singleton Hospital.

  • Clerical Assistant

    7 months ago


    Swansea, United Kingdom Days Motor Group Full time

    **Clerical Assistant**: Job description **About you** **.** A confident knowledge and experience of using Microsoft office, databases and data entry experience. The ability to work on their own initiative but also take instruction. Able to work under pressure to meet deadlines and prioritise workload. Willingness to learn. A good telephone manner...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    To work as part of the team in the Clinical Physiology Department. The Clerk to Clinical Physiology will provide a full and comprehensive range of clerical services across Secondary and Primary care within the Cardio-Respiratory department at Singleton Hospital. They will manage the set up, and management of outpatient waiting lists for Clinical Physiology....

  • Clerical Officer

    6 months ago


    Swansea, United Kingdom Swansea Bay University Health Board Full time

    To provide administration support to specific areas within the Radiology Directorate as required. To provide admin support to all staff within the radiology directorate and create and mange appointments for all imaging modalities. An exciting opportunity has arisen to join our Radiology Team, based at Singleton Hospital. We are looking to recruit a...

  • Office Administrator

    7 months ago


    Swansea, United Kingdom SOUTH WALES TRANSPORT Full time

    Responsibilities: - Perform general clerical duties, including but not limited to data entry, filing, and organizing documents. - Manage and maintain office supplies and inventory. - Answer and direct phone calls in a professional and courteous manner. - Greet visitors and provide them with necessary information or assistance. - Schedule appointments and...

  • Clerical Officer

    8 months ago


    Swansea, United Kingdom Swansea Bay University Health Board Full time

    This is an Administration Officer role will require the post holder to provide administration/reception services which will include the use of good communication skills and the production of documents, updating of e-systems, collating of information, mail distribution, filing, typing, booking venues etc. To coordinate and maintain arrangements to facilitate...

  • Clerical Officer

    7 months ago


    Swansea, United Kingdom Swansea Bay University Health Board Full time

    Given that the role includes a significant time spent communicating with patients by telephone or in person excellent communication skills and empathy are required for dealing with patients with D/deafness or hearing loss. Attention to detail is important to ensure accurate patient records and an ability to work as a team with both administrative and...