Claims Team Leader

7 months ago


Bexhill, United Kingdom Hastings Direct Full time

We are on the lookout for highly motivated and colleague centric Team Leaders who can aid us with our ongoing transformation within Recovery and help us on our journey to become a market leading department.

Our Recoveries team has had a phenomenal journey over the last couple of years, growing from a department of 9 to well over 55, with a wide sweep of automation and system/process improvements taking place.

We want someone who can support us with the next stage of our transformation - specifically embedding best practice, providing great technical outcomes and delivering best in class engagement scores.

Due to our exponential growth, we have a few of these roles available Some will be based at our head office in Bexhill-on-Sea and others are available as home working/remote.

What will you be doing?- Leading and inspiring a team of 10-14 colleagues within the Recoveries department- Setting and managing colleagues annual and monthly objectives and hold monthly 121 meetings to optimise performance- Providing monthly coaching and development plans, effective monthly meetings and ensuring each colleague is receiving the right level of support and training- Conducting regular audits on colleagues- Managing all HR related issues in line with business practice- Ensuring colleagues are accurately reserving and payments are authorised in line with business expectations- Overseeing guidance and advice in respect of technical referrals- Managing departmental/team complaint handling

We’re looking for people who have:
- Previous team management experience, ideally within insurance/claims- Proven track record of driving results- Committed to self-development and that of colleagues- Excellent commercial awareness and decision-making ability- A background of meeting and exceeding targets- Good analytical and IT skills

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

Negotiable starting salary dependant on experience

Up to 5% bonus earning potential

25 days holiday (plus bank holidays on top)

Pension match up to 10%

A supportive, dynamic environment

Flexi benefits (including additional holiday buy/sell, healthcare, cycle to work scheme and more)

Discounted Hastings Direct products

Job posting end date:


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