Workplace Lead

2 weeks ago

London, United Kingdom JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
We are looking for a Workplace Lead for our Work Dynamics business line.

Role Purpose

**Responsibilities**:
Client Relationships
Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service to the client, as reflected by client feedback.
Supporting the JLL Account Leadership team to drive Account wide initiatives in terms of Engineering Service Delivery, Workplace / Employee Experience, Energy and Sustainability, Transformation, Client First Interface and delivery of the Annual Account Plan. 

Service Delivery
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.
Manage the performance and outcomes of assigned staff reporting to the position.
Identify opportunities for improved operation and innovative solutions to drive efficiencies (process and cost) and make recommendations to JLL account leadership / manager for consideration.
Ensure compliance with all health and safety, environment and risk management policies and procedures across assigned portfolio.
Manage repairs and maintenance, minor works, and other requests, tracking to completion.
Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
Coordinate internally with other teams which may include Workplace Experience / Effectiveness, Transformation, finance, Project Management, and Engineering.
Support and manage small construction projects as directed by client and manager.
Be the key point of contact and interface for third party owners (landlords), ensuring lease compliance, accurate and timely reporting, and resolution of tenant related issues.
Participate and lead client planning meetings associated with upcoming initiatives or events that may impact facilities, make necessary recommendations associated with FM roles and responsibilities and ensure that the events are supported as necessary by the team.
Work with client to make required recommendations related to OpEx and CapEx annual budgets and impact.
Deliver management reports and compile monthly and quarterly reporting data as requested.
Be available for 24/7 emergency call support and site presence as required.
Any and all other duties as assigned by manager and JLL leadership team.

Finance Management / Cost Control / Profitability
Achieve or exceed financial targets and ensure effective, efficient, and economic operation of assigned responsibilities.
Ensure that operational expenditure for the site is managed within agreed budgets and identify efficiencies where possible.
Work with JLL and client’s Finance team to manage the budgeting, accrual and forecasting processes for the site / portfolio under your management.
Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
Help to develop and approve the annual capital plan for your site, interfacing closely with the client representative.
Ensure compliance within delegated financial and contractual requirements which include PO and invoicing review, creation, and approval.

Leadership/Staff Management
Lead, manage, develop, and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of service excellence.
Provide excellent on-boarding, training, and team building.
Actively support an environment of teamwork, cooperation, performance excellence and personal success.
Participate in the individual performance management program and perso

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