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Full Time Administration, Sales and Bookings

4 months ago

Cardiff, United Kingdom Ladybirds Cleaning Services Full time

**Full Time Administration, Sales and Bookings Coordinator**

Start Date: Immediately

Permanent

Training Salary £22,880 per annum - Rising to £24,960 when fully trained

Location: 1 Cardiff Road, Taffs Well, Cardiff, CF15 7RA

Working days: Monday, Tuesday, Wednesday, Thursday, Friday

Working hours: 8:00am-5:00pm

Including a 30-minute lunch break each day = 8 hours per day = 40 hours a week

You are expected to:
Have excellent communication skills in both telephone and face to face

Have a great ability to build relationships with customers and staff.

Be numerate and IT literate

Have an excellent knowledge of Microsoft Word, Microsoft Excel and Outlook.

Be highly organised, methodical, consistent, an eye for detail, a great finisher and efficient.

Good presentation is essential

Managing conflicting priorities, work well under pressure and finish all daily tasks

Role and Responsibilities:

- Reception duties, including answering incoming calls and scheduling appointments
- Follow up on phone calls and contacts as appropriate
- Take bookings and manage the diary

Taking and tracking payments by card, cash and bacs.
- Filing and archiving accurate records
- Contact suppliers to negotiate prices
- Assisting with Health and Safety and HR function
- Negotiate new customer accounts and contracts
- Arrange travel routes and forward planning schedules of 5 cleaning teams, extract vehicle tracking reports, recording staff time sheets
- Manage any customers complaint procedure
- Organise and audit the company's systems, databases, and procedures

Check all laundry bills and sheets for any errors and make sure laundry customers have paid before leaving for a delivery

Calculating time sheets and recording hours worked ready for payroll

End of day cashing up

Liaising with staff and customers

Chase and manage debtors

Promoting the company, the services it offers at every opportunity

Providing administrative support to the General Manager

Assisting and covering payroll and payments

**Job Types**: Full-time, Permanent

**Salary**: £22,880.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: Full Time Administration, Sales and Bookings Coordinator