Administrator - Inpatient Bookings & Pre Assessment

5 months ago

Cardiff, United Kingdom Spire Healthcare Full time

**Inpatient Booking & Pre Assessment Administrator | Customer Service/Administration | Cardiff | Full Time | Permanent**

Spire Cardiff Hospital are looking for a driven and motivated individual to provide an efficient administrative service within the Inpatient Booking & Pre Assessment Department, working within established policies and processes. To ensure an exemplary level of customer service is upheld in the provision of service to patients, consultants, and the hospital team.

This role will suit someone who would like a challenging and busy role with plenty of variety.

**Responsibilities**:

- Support and compliance of standardised department process and procedures.
- Maintain and update patient records on SAP.
- Liaising with consultants and their secretaries regarding booking information and to inform consultants of any changes in procedure.
- Receive bookings and liaise with internal departments via the electronic diary or by telephone.
- Enter bookings onto SAP in a timely manner.
- To book patients into Pre-Assessment clinics identified by the Pre-Assessment nurses.
- Updating and amending any changes in bookings as and when required.
- To ensure that all Fixed price patients are priced accurately or refer file to the relevant party.
- To print Admission letters and make sure that information going to the patient is correct.
- Prepare files for patients admission and pass to relevant department the day before admission.
- Ensure that all patients have been pre-authorised with the insurance company or that a Fixed price quote has been paid before admission.
- Flexible approach to undertake a wide range of duties as and when required.

**Who we're looking for**
- Working knowledge of SAP or a similar patient booking system
- Knowledge of the health care industry beneficial
- Track record of successful delivery in a similar role
- Working knowledge of SAP or a similar patient booking system
- Experience of working independently and in a team, using own initiative
- Working to deadlines
- Excellent customer service and organisational skills

**Working Hours: 37.5 hours per week - Monday - Friday, between 08:00 - 18:00**

**Shifts vary between 08:00 - 16:00, 09:00 - 17:00 and 10:00 - 18:00**

**Contract Type**:Permanent

**Benefits**:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employee’s well-being through work life balance, on-going development, support, and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.**

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to _'make a positive difference to people's lives through outstanding personalised care' _. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

About the Team: Spire Cardiff Hospital is the largest, modern provider of private healthcare in Wales. We’re experts in a wide range of treatments and conditions, as well as being an orthopaedic centre of excellence, delivering exceptional quality of care for musculoskeletal (bone and muscle) related conditions.

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