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Support Assistant

4 months ago

Cardiff, United Kingdom Taff Housing Association Full time

We are looking for a caring and compassionate person to join our support team at Ty Enfys.

Ty Enfys colleagues work with young mothers and their babies preparing to move into their first home as a family.

You will assist the Project Support Officers in direct support delivery; taking a strengths-based approach to achieving positive outcomes for young mothers and their babies. By building positive relationships and taking a ‘work with’ approach you’ll help residents achieve their goals and take those next steps to independence.

The role can be challenging; At Taff we work in a Psychologically informed way and aim to build resilience in trauma affected people which can bring many challenging emotions. Every member of the hostel teams holds unique personalities which create a supportive, inclusive and welcoming workspace that is like no-other. You will also receive regular training and learning opportunities as we support you to progress in your career.

We consider it a privilege to work closely with young people in their home; it allows us to build positive and meaningful relationships that allow us to tailor the support to the needs of an individual.

So, if you can be authentic in your work, enjoy engaging with a diverse range of people and can own your decision making we’d love you to take a look at the job pack and to apply.

**What you’ll do...**
You will assist in the delivery of support work, activities and workshops within the hostel to benefit the residents that we work with, whilst assisting support workers and project managers to maintain a positive, safe and secure living environment for young people living at our projects.

**What will you be responsible for**
- Taking a psychologically and trauma informed approach to your delivery of support in a supported accommodation setting.
- Working with your colleagues to help develop and deliver a tenant participation programme of activities for young people that live at the project.
- Deputising for Support Officers in their absence and supporting residents to work towards goals on their support plans.
- Monitoring the safety and security of the building, residents and colleagues whilst on shift.
- Keeping detailed and timely notes on resident interactions and making sure that important information is properly disseminated amongst the team.
- Following all relevant risk management, safeguarding, child protection legislation and organisations procedures.
- Responding to emergencies, incidents and breaches of security arising at the project and addressing them accordingly.
- Supporting residents in dealing with queries and administrative tasks in relation to support needs and in line with support plan.
- Delivering activities and workshops for occupants to support them to move on to independent living and to improve their wellbeing and support them to thrive.
- Keeping up to date with good practice in Health and Safety and Taff Housing’s policy and procedures.
- Undertake daily cleaning duties and the preparation of voids.
- Meeting the support needs of our residents when on shift, providing support, positive encouragement and advice when appropriate.
- Being part of an out of hours on call rota to provide support to colleagues on shift.

**Essential Skills, Experience and Qualities**
- Experience of working in a care or support environment.
- Understanding of the impact of trauma and working in a psychologically informed way.
- The ability to respond in a calm and composed manner.
- The ability to work on own initiative, as well as part of a team.
- Good literacy and numeracy skills.
- Ability to work shifts.
- A positive approach to tackling project wide issues and responding positively to residents.
- Experience of managing challenging behaviour and resolving conflict.

**We'd also need you to**:

- Be digitally savvy, able to use Taff's latest technology/kit.
- Be actively anti-racist and tackle all types of discrimination, not just for our customers, but for our colleagues too, welcoming and celebrating difference.
- Keep up to date with changes in systems, policies, procedures and working practices.
- Take ownership for your personal safety and that of those around you.
- Take the opportunity to develop your skills and knowledge.
- Contribute to a happy and positive workplace.

This job description is indicative of the range of current duties and responsibilities for the post. It is not comprehensive. This post is expected to
develop over time with the skills and knowledge of the post holder and it is
essential therefore, that it is regarded with a degree of flexibility, so that changing
needs and circumstances can be met. All changes will be discussed with the
post holder. Key terms relevant to this role; support worker, homeless, homelessness, young people, hostel, mental health, MH, housing, SW, advocate, temporary accommodation, shift worker, nights, weekends, weekend, support services.

**Job Types**: Part-time, Permanent

Pay: