Customer Service Administrator
4 days ago
**Customer Service / Sales Administrator**
**Home Textiles**
**Working hours: Monday to Thursday 9am - 5.30pm, Friday 9am - 1.00pm**
**£20,500 per annum**
**St Helens**
We are working with a trade supplier of home têxtiles based in Merseyside who now have an exciting opportunity for a Customer Service Administrator to join their team.
**Duties include**:
- Order processing for retail accounts.
- Communicate and liaise effectively with relevant colleagues and customers
- Manage customer expectations and keep them informed of any supply issues.
- Build effective and long-term relationships with Customers, taking a lead role in the resolution of any customer queries, requests or issues that may arise.
- Booking of transport and delivery slots
- Extensive involvement in stock control ensuring stock is available by liaising with purchasing/buying teams.
- Investigation of any customer complaints regarding supply orders.
- Preparing ad-hoc sales reports for customers/buyers
- Claims investigation and credit / returns administration in line with Company Policies
- General Administration
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