Customer Service
2 weeks ago
Looking for a new job? Join us in a **Customer Service Role** and let us reshape your future**.**
**Location**:Abingdon OX14
**Shift: Mon-Friday**09:00 am
- 17:00pm
Hybrid Working after completion of training.
**Key Responsibilities**
- In the **Customer Service Role**, you will be dealing with all telephone communications from consumers who have purchased a care plan and would like to log a new claim.
- Record information accurately and correctly
- **Customer Service Role** requires you to provide consumers with an update on their existing claims and notes added accordingly.
- Be able to raise new leads for the technicians.
- Ensure that all calls are answered within the SLA times and audits meet the minimum score of 90%
- To process web claim forms within 5 working days
**Key Skills**:
- Excellent communication and customer service skills
- Good attention to detail and accuracy when entering information onto SAS (Internal
computer system)
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