Customer Service

2 weeks ago


Milton Park Industrial Estate, United Kingdom The Recruitment Group Full time

Looking for a new job? Join us in a **Customer Service Role** and let us reshape your future**.**

**Location**:Abingdon OX14

**Shift: Mon-Friday**09:00 am
- 17:00pm

Hybrid Working after completion of training.

**Key Responsibilities**
- In the **Customer Service Role**, you will be dealing with all telephone communications from consumers who have purchased a care plan and would like to log a new claim.
- Record information accurately and correctly
- **Customer Service Role** requires you to provide consumers with an update on their existing claims and notes added accordingly.
- Be able to raise new leads for the technicians.
- Ensure that all calls are answered within the SLA times and audits meet the minimum score of 90%
- To process web claim forms within 5 working days

**Key Skills**:

- Excellent communication and customer service skills
- Good attention to detail and accuracy when entering information onto SAS (Internal

computer system)



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