Team Support Officer

2 months ago

Brighton and Hove, United Kingdom Brighton & Hove City Council Full time

**Team Support Officer **:Posted on 6 June 2023 Apply
- Directorate BHCC: Health & Adult Social Care
- Salary £24,054 - £24,496
- Contract Permanent

**Location**:
CareLink Plus, 6A Patching Lodge, Park St, Brighton.

**Job Summary**:
- Job reference- orbis/TP/489/33814-
- Positions available- 1-
- Working hours- 37-
- Closing date- 27 June 2023-
- Job category- Administration & Clerical-
- Organisation- Brighton & Hove City Council**Job introduction**:
**Team Support Officer**

**CareLink Plus, 6a Patching Lodge, Park Street, Brighton, BN2 0AQ**

**Permanent position 37 hours per week,**

**This is an office-based role.**

**Pay scale 4b, starting salary £24,054**

**Do you like **helping vulnerable people and making a difference to their lives?

Do you feel rewarded when providing excellent customer service?

Do you enjoy utilising your IT skills especially with Microsoft Office products?

And do you enjoy challenges and flourish in a busy environment knowing your contribution will make such a positive change for someone?

**About the role**:
**The Team and our aims at CareLink**

CareLink Plus is Brighton & Hove City Council's community alarm and telecare service. operating 24 hours, seven days a week, providing a community alarm service supporting more than 5000 vulnerable city residents, that includes 3000 residents living independently in their homes. We also co-ordinate a range of out-of-hours functions throughout the city.

Our aim is to support people in maintaining their independence as well as reduce or delay the need for care and support, including hospital admission and residential care admission.

We provide a preventative service which also supports hospital discharge and possibly prevent re-admission.

In many cases our service alone can lead to no further Adult Social Care involvement for many years. It also plays a key role in supporting unpaid carers in their caring role.

The role

In this busy multi-tasking role, you will support the frontline teams by providing an organised and resourced environment. You will be the first contact for telephone enquiries demonstrating an excellent standard of customer service and interpersonal skills. You will assess the suitability of referrals and be able to explain the uses and functions of the equipment available. You will manage the appointments system, processing referrals through to conclusion to maximise uptake of the service. You will work collaboratively ensuring a responsive service is delivered whilst maintaining several administrative systems.

Informal enquiries are welcomed by Steve Smith, Fay Slocombe, Richard Parrish on 0300 123 3301.

**Additional information**:
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

**Company information**:
**Encouraging a diverse workforce**

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

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