Groups and Events Planning Executive

5 months ago

London, United Kingdom Marriott International, Inc Full time

**Job Number** 23201304

**Job Category** Sales & Marketing

**Location** St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**_
Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel_**

**Position Summary**

As a Groups and Events Planning Executive at St Pancras you will take the responsibility for group bookings, meetings & special events. You will ensure a high level of service throughout the complete transaction and through co-ordination with the Regional Sales Office, hotel departments, and customer, takes total responsibility of the finalization of the assigned group & events. Actively upsells each business opportunity to maximize revenue. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery.

**You’ll need to know your stuff**:

- Effectively manage and develop relationships with key internal and external stakeholders, clients, agencies, and entertainment individuals.
- Effectively use sales resources and administrative/support staff.
- Create contracts as required.
- Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
- Understand the product we offer, including room types/layouts, capacities, and event/restaurant menus.
- Prepare all event documentation and coordinates with Sales, hotel departments, and customer to ensure successful delivery of hotel events of least complexity. Ensure compliance with Marriott Operating Standards to maintain brand integrity.
- Display leadership in guest hospitality and ensure consistently high levels of customer service throughout all phases of hotel events. Ensure products and services sold to Event Planners meet or exceed expectations, create loyalty and leads to increased market share. Strive to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
- Build the unit’s top line revenue by focusing on the post-contractual sale of products and services. Maximize revenue by up selling contracted products to event planners and attendees. Identify additional revenue opportunities for the hotel based on the event profile.

**You’ll be expected to deliver on the following**:

- Coordinate and communicate event & groups details both verbally and in writing to the customer and hotel operations. Follow-up with customers post-event.
- Manage group room blocks and meeting space of assigned groups and/or events.
- Work collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Proactively identify operational challenges associated with your groups & events team and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
- Ensure that the correct contracts and administration are completed and filed in an orderly fashion, to give quick access to client information.
- Use Opera Catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensure that information is correct, up to date and that databases are current.
- Ensure forecasted revenue is always up to date.
- Ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
- Maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
- Follow all hotel and company policies and procedures.
- Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Build the unit’s top line revenue by focusing on the post-contractual sale of products and services. Maximize revenue by up selling contracted products to group & event planners and attendees. Identify additional revenue opportunities for the hotel based on the event/group profile.
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Always promote a professional image by being immaculately dressed and presented.
- At all times present and maintain high standards of communication, both written and verbal, to the client.

**Perks you deserve**:

- Free St Pancras Experience including plus one.
- Free Access to the Gym and spa.
- Free meals at work
- Free uniform & dry-cleaning service.
- Free enrolment of BenefitHub
- Access to unlimited deals of retailers and more.
- Discount of 50% in any of the St Pancras outlets.
- Marriott Discount Card enabling to benefits from hotel room, gift shops

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