Administrator

1 month ago


Middlesex, United Kingdom West London NHS Trust Full time

The post holder will be responsible for all administrative tasks within CAMHS BRIGHTER FUTURES. This will range from minute taking, updating wait lists, organising resources, sending out letters, booking appointments, speaking to parents, answering enquiries from parents, referrers and other professionals.

The post holder will provide a comprehensive, efficient and effective service. The post holder is required to use initiative, planning and prioritising of their time to ensure that deadlines are met, providing administrative support, including inputting information onto RIO. The post holder will provide cover and support for colleagues and administration staff during annual leave and sickness absence.

The post holder will contribute to a friendly, efficient, customer focused admin, secretarial service for the service, supporting the achievements of local and wider Trust objectives, providing a professional service to staff, contractors, visitors, patients, relatives and carers ensuring they are appropriately assisted whether via face to face, video, telephone or other method. In addition, the post holder will provide admin support to the wider admin team and supporting the supervision and management of any Band 2 or 3 staff.

To provide a full range of admin support to the team

The post holder will be the administrator for the CAMHS BRIGHTER FUTURES team based at Perceval House. Whilst the post holder will be managed by the CAMHS Office Manager, based at Armstrong Way and will have strong relationships with the admin team within CAMHS, the day to day working relationships will be with the CAMHS BRIGHTER FUTURESSS multi-disciplinary team, Tier 2 & Tier 3 admin team and other professionals within Brighter FUTURES team and EALING CAMHS admin team. The main base will be Perceval house.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We’re rated good overall by the Care Quality Commission (CQC).

Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.
- To provide a full range of admin support to the team: e.g. sorting and dealing with correspondence, filing, photocopying, typing, archiving, referral tracking etc
- To book appointments in Clinician’s Rio Diary, assigning YP (Young Patient) to clinician’s caseload and transferring YP from one caseload to another (Caseload allocation). Opening and closing referrals on RiO and Mosaic (local authority system
- To audio or copy type and proof read letters, memos, notes and reports and ensure they are directed to the appropriate departments, GPs or other organisation within agreed timescales
- To draft /send responses to correspondence, after appropriate approval. Filtering progress notes for specific information/dates (Rio and Alfresco
- To maintain waiting lists, team patient lists and referral information as appropriate
- To arrange meetings and assist with locally held training events or workshops E.g. room bookings, hospitality, IT equipment
- To assist in producing agendas, minutes and papers for meetings in timely manner
- To take minutes at meetings, transcribe and distribute as required
- To provide admin support for investigations (complaints, incidents, audits, surveys and projects) to meet specified timescales
- To maintain appropriate stock levels and inform the line manager when stock and non-stock items need ordering or any Estates and Facilities issues (e.g. broken lights etc.).


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