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Customer Success Manager

1 month ago

Holborn, United Kingdom Reed Full time

As a Customer Success Manager at Reed.co.uk, you will play a key strategic role in providing a market leading service to our customers ensuring satisfaction and success is achieved for your portfolio of customers.

This role is perfect for a current customer success manager or account manager who has demonstrated experience of building strong relationships, maximising return on investment for our customers and creating opportunities for

**Key Responsibilities**
- Building strong relationships by supporting clients with uploading courses to the website
- Analysing and monitoring customer data to draw insights and optimisations, communicating those findings to clients and adjusting content for better performance
- Monitoring and measuring customer satisfaction and taking proactive action to remedy any concerns
- Actively organising and managing operational and strategic business reviews with your customers

**Skills and Experience**
- Demonstrated analytical experience and the ability to analyse data
- Customer centric approach
- Proactive self-starter
- Outstanding communicator with great interpersonal skills
- Excellent team-working skills
- A commercial and tactical mindset

**What we can offer you**
- Flexible working, including core hours and location flexibility.
- 25 days annual leave plus bank holidays.
- Flexible holiday scheme with the option to buy, sell or carry over up to 5 days a year.
- Moving home leave.
- 10% of your time dedicated to personal development.
- Financial benefits including pension and health cash plan subscription.
- Enhanced family leave policies.
- Insurance benefits including life assurance.
- Love Mondays events.
- Discount scheme including gyms and popular retailers.
- Range of wellbeing and mental health support avenues.
- Newly refurbished office in an amazing location, with countless bars, restaurants and theatres right on the doorstep.
- These are just some of the great benefits we offer everyone working at Reed.co.uk

At Reed.co.uk we’re a team of people who are passionate about creating an inclusive culture. We want Reed.co.uk to be a place where everyone feels they truly belong, and we want to work with people who place the same level of importance on this as we do.
- Proud winners of:_
- _#1 Recruitment Agency - Glassdoor Best Places To Work 2020_
- _The JobCrowd Top Companies for Graduates to Work For 2021_
- _The JobCrowd Top Companies for Apprentices to Work For 2021_
- **Our values, your values; our future, your future**_

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