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Customer Service Advisor

4 months ago

Fulwood, United Kingdom The Recruitment Co Full time

**Preston**

**Full time / permanent**

**Core hours 8am-6.00pm Monday to Friday, 1 in every 3 or 4 saturdays with rota'd day off in the week (Weekly shift basis) but you will only work 37.5 hours per week**

**Also hybrid working opportunities (eg 2 weeks in the office and 2 weeks from home each month)**

**£18525 + Excellent benefits, including**:
**Team and Charity events, subsidised bus pass, free parking, annual competitions to improve the business with trips to Nashville, CEO awards, Qualifications CII and CILA, KUDOS reward scheme, breakfast bars and free soft drinks everyday.**

Our Client is looking for a number of Claims Handlers to join their happy, busy teams, who have a real passion to develop within the Company. **Experience is not necessary** as full training is given to then develop through their highly motivated environment.

The role of the Claims handler will be to manage claims for a number of different products including mobile phones, gadgets, ipads, laptops, golf clubs, jewelry etc etc. There are various opportunities to progress with in the business, it is down to theindividual.
Within the department there is an emphasis on proactive claims management skills, excellent Customer Service and the requirement to be able to handle claims across many schemes and Clients.

**The Role**
- Inbound and Outbound calls
- Understanding the customers needs and being able to assist.
- Providing high quality and professional assistance dealing with calls promptly and courteously;
- To undertake initial notification of loss, assessment and validation of claim circumstances and calculate accurate settlements in line with policy terms and conditions ensuring a positive customer journey at all times.
- To ensure accuracy of all actions to minimise financial leakage and process all claims in a proactive manner to ensure no customer detriment.
- Sharing best practice with colleagues
- Contributing in regular team building sessions
- Benefiting from regular in house training

**Required Skills**:

- Previous experience in a customer service role - this could be office based, retail or hospitality etc
- Keeping up to date with regulatory changes
- The ability to confidently liaise with other parties.
- Work independently, as well as a part of the team when necessary.
- Good listener with effective communication skills
- Understanding and reassuring telephone manner
- Attention to detail
- Disciplined and focused to give 100% to every call
- Reliable and motivated
- Ability to learn multiple systems and processes
- Ability to problem solve and find the solution quickly and effectively

The Recruitment Co are an equal opportunities employer

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The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.