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Customer Service Representative

2 months ago

Fulwood Lancashire, United Kingdom Acorn by Synergie Full time

Acorn by Synergie is seeking a skilled Customer Service Representative to join their team on a temp to perm basis. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

The role involves managing claims and ensuring they progress quickly and efficiently. The Customer Service Representative will be responsible for dealing with complex claims and technical issues, as well as liaising with clients, loss adjusters, and policyholders.

The successful candidate will have a customer-focused approach and be able to use IT platforms to manage claims. They will also have clear and concise written and spoken communication skills, as well as good attention to detail.

The role offers a competitive rate of pay and excellent opportunities for progression. The company provides a modern working environment and a welcoming, inclusive community.

Main Responsibilities:

  • Manage claims and ensure they progress quickly and efficiently
  • Deal with complex claims and technical issues
  • Liaise with clients, loss adjusters, and policyholders
  • Assist with complaint resolution
  • Own claim from start to finish
  • Ensure invoices are completed within the claims lifespan and accurately record all costs

Requirements:

  • Customer-focused approach
  • Previous experience dealing with inbound and outbound calls
  • Ability to use IT platforms
  • Clear and concise written and spoken communication skills
  • Good attention to detail
  • Methodical and thorough approach to work
  • Well-organized
  • Ability to be a team player and use own initiative

Benefits:

  • Weekly pay
  • Accrued holiday pay
  • External professional certification
  • Dedicated Account Manager
  • Access to the Acorn Rewards Scheme
  • Lively, fun working environment