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Customer Service Advisor

2 months ago

Fulwood Lancashire, United Kingdom Acorn by Synergie Full time
Acorn by Synergie is recruiting for Customer Service Advisors on a temp to perm basis for their client located in Fulwood, Preston.
Monday to Friday with a choice of hours, 8am to 5pm or 8.30am to 5.30pm or 9am to 6pm.
Once fully trained there is also the requirement to work 9am to 1pm on a Saturday morning every 8 weeks, this shift is paid at an overtime rate.
The rate of pay starts at £11.44 per hour
The company offer excellent modern working conditions and genuine opportunities for progression.
Working for this company is many things - exciting, challenging, rewarding, occasionally frustrating, - but it's never dull. You'll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
The initial four week training period is all office based but once this has been successfully completed the company do offer hybrid working
The main duties of the position will include:
* To manage the claims and carry out necessary requirements to ensure the claims progress quickly and efficiently and within our client SLA's
* Dealing with complex claims and technical issues to allow them to move forward
* Liaising with client, loss adjusters and policy holder
* Assist with complaint resolution
* Own claim from cradle to grave
* To ensure invoice for all work is completed within claims life span set out by clients and accurately records all costs
The Individual:
* Customer focused
* Previous experience dealing with inbound and outbound calls
* Ability to use IT platforms
* Clear and concise written and spoken communication skills
* Good attention to detail
* Methodical and thorough approach to work
* Well organised
* Ability to be a team player yet can use their own initiative
Some of the benefits of working for Acorn at this particular client are
* Weekly Pay
* Accrued holiday pay
* External professional certification
* Dedicated Account Manager
* Access to the Acorn Rewards Scheme
* Lively, fun working environment
If you are interested please submit your CV for the position and we will give you a call to discuss the opportunity in more detail.
Acorn by Synergie acts as an employment agency for permanent recruitment