Lettings Officer
3 weeks ago
PURPOSE OF THE JOB
To be responsible for and support the delivery of a customer focused service to applicants interested in or allocated to, the council’s void properties, including general needs, sheltered, extra care, temporary accommodation and hostels voids.
Ensure that applicants are able to exercise choice over their home in the case of general needs properties.
To ensure that properties are let according to the council’s policy and that new tenancies are administered to ensure a successful tenancy process.
JOB CONTEXT
- To provide a comprehensive voids service to all households.
- To provide a visible and approachable presence in Southwark’s Voids service, including Temporary Accommodation and Hostels
- To work closely with all housing services, Council Departments, health professionals and third
sector.
PRINCIPAL ACCOUNTABILITIES
**Responsibilities**:
1. To provide a customer focussed and approachable presence in Southwark’s voids service to include temporary accommodation and hostels.
2. To be the first point of contact for any void related issues. To lead on face to face, telephone and written communication with residents.
3. To process the termination of properties, including management of keys, raising work orders to the contractors and record property information on the relevant database.
4. To ensure correct information is sent to Housing Options to enable the property to be advertised and update iWorld as necessary.
5. Responsibility for assigned work streams within specific areas, including attending handbacks and agreeing the return of void properties and attending weekly meeting with the relevant contractors and energy suppliers.
6. To work in unison with the council’s nominations team to ensure properties are allocated to quickly and efficiently and that information is provided to applicants to ensure the best possible opportunity for a successful viewing.
7. To provide accurate information to all households viewing council properties about the property and its amenities.
**Job Types**: Full-time, Temp to perm
**Salary**: From £18.00 per hour
Expected hours: 36 per week
**Benefits**:
- Company pension
**Experience**:
- Administrative: 6 years (required)
- Customer service: 3 years (required)
- lettings: 3 years (required)
- homlessness: 2 years (required)
- social housing: 1 year (required)
Work Location: In person
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