Office / Lettings Coordinator

2 months ago


London, United Kingdom Deverell Smith Full time

**Job details**:
**Posted**

28 January 2024

**Salary**

£25000.00 - £28000.00 per annum

**Location**

London

**Job type**
- Permanent**Discipline**
- Corporate Services & Business Support**Reference**

BBBH32036_1706524991

**Contact Name**

Jasmine Bartlett

**Job description**:
My client is a high end, boutique Estate Agency with offices across South West London. They are a collaborative team who focus on excellent customer service and fantastic industry knowledge.

**Role Purpose**: As a Office / Lettings Administrator, you will play a crucial role in the successful letting of residential homes in South West London. The successful applicant will be someone with strong administration and organisational skills, excellent time management, and a positive attitude in a fast-paced environment.

**Key Responsibilities**:Letting & Administrative**:

- Assist the Letting Manager in direct lettings negotiations.
- Maintain electronic data, update client files, and ensure compliance with tenancy agreements.
- Conduct reference checks and keep customers informed of progress.
- Prepare necessary documents for new tenancies and register security deposits.
- Embrace the core brand values and culture.
- Assist in marketing, PR campaigns, and events.
- Develop a deep understanding of the local marketplace.
- Assist with property viewings.

**Customer Service**:

- Communicate effectively and courteously with applicants, residents, and colleagues.
- Address customer inquiries within 24 hours.
- Promote a neighbourly and community atmosphere in collaboration with the Operations Team.
- Strive to deliver high customer service.

**_ We work as one _**
- The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward._


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