Lettings Officer
2 months ago
Southwark - Hybrid Working
£19.50 Per Hour
I am recruiting for a local authority who is looking for someone to be responsible for and support the delivery of a customer focused service to applicants interested in or allocated to, the council's void properties, including general needs, sheltered, extra care, temporary accommodation and hostels voids.
Job Role
Ensure that applicants are able to exercise choice over their home in the case of general needs properties.
To ensure that properties are let according to the council's policy and that new tenancies are administered to ensure a successful tenancy process.
Maximise revenue through letting void properties quickly and ensuring all new households are able to and encouraged to pay rent and charges from the outset of their tenancy.
To provide a comprehensive voids service to all households.
To provide outstanding customer service to new tenants and all other applicants for Council property, including temporary accommodation and hostels.
To be the first point of contact for any void related issues. To lead on face to face, telephone and written communication with residents.
To process the termination of properties, including management of keys, raising work orders to the contractors and record property information on the relevant database.
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