Head of Digital Capability

6 months ago

London, United Kingdom Jisc Full time

More details

Job title: Head of Digital Capability

**Salary**: From £55,000 negotiable depending on experience

Contract: Permanent

Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire)

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions.

Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers.

About the role:
As the Head of digital capability, you will develop and grow a world-class team responsible for the delivery and development of our digital capability and digital student experience products and services to achieve our mission. A credible thought leader in this field you will lead all aspects of business development (including commercial portfolio management), engaging with senior external stakeholders and customers, and contribute to the data analytics strategy for growth.

You will lead the digital capability portfolio working with product managers to provide new services to respond to members and customer needs and to ensure existing products and services remain current and deliver maximum value. We have a commitment to grow and the postholder will be responsible for significant growth of our digital capability offering.

Responsibilities will include:

- Lead and own the development and implementation of the digital capability strategy ensuring its alignment with Jisc strategy and data analytics vision. Ensure the strategy is delivered by overseeing and providing strategic steer and sign off for individual product and service strategies and roadmaps within the business area and ensuring appropriate sales targets, KPIs and other success measures are established and communicated.
- Lead, motivate and direct colleagues in the digital capability team, providing strategic and operational direction to support high performance, effective delivery and continual service improvement.
- Maintain and use deep expertise in digital capability best practices, knowledge and innovation to improve products/services and processes and respond to customer’s needs.
- Contribute to the development of overall P&L, including forecasting, for data analytics with management and oversight of relevant budgets ensuring appropriate pricing, resources are appropriately targeted, expenditure controlled and monitored ensuring this aligns with the P&L and we secure the planned margins
- Monitor and report on performance of all aspects of delivery for the digital capability business area, identifying and mitigating impediments to delivery and collaboration.

Key Skills and Experience:

- High level communication, advocacy and influencing skills together with experience of networking and influencing nationally
- Excellent strategic problem solving and creative decision-making skills together with the ability to empower others to be proactive in anticipating and resolving problems.
- Excellent relationship building and management skills
- Expertise in the field of digital capability and/or digital student experience
- Extensive experience of successful service delivery and development and/or product management
- Experience of growing commercial sales revenue and management of a commercial portfolio

Please refer to the job description for full details.

Don’t meet every single requirement?

Why work for us?

We work as a geographically dispersed team, so mainly remotely, however, we have regular face to face activities, and we have hub offices where you can work with colleagues from our directorate and wider Jisc.

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits We offer:

- Flexible work pattern, which can adapt to suit your schedules and personal commitments
- 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas
- A generous pension scheme
- A range of leave options

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