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Technical Support Apprentice

8 months ago


High Wycombe, United Kingdom ITP Full time

**Job Description - Technical Support Apprentice**

**The Opportunity**

Our client is recruiting for an Apprentice **Technical Support Apprentice **to join their team in **High Wycome HP14.**

The **L3 Information Communication Technician **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way

**The Company**

We are a leading telecoms company dedicated to providing high quality communication solutions to our clients. We pride ourselves on our commitment to innovation, customer satisfaction, and technical excellence. We are currently seeking a motivated and tech-savvy Technical Support Apprentice to join our dynamic team.

**The Position**

**Job Title**: Technical Support Apprentice

**Apprenticeship Course**: L3 Information Communication Technician

**Apprenticeship Duration**: 18 months + EPA

**Location**: High Wycombe HP14

**Working Hours**: 42 hours per week

**Salary**:£6.60 per hour

**Position Overview**

As a Technical Support Apprentice, you will play a crucial role in supporting our technical and operational functions. This position offers an excellent opportunity to develop skills in CRM management, technical support, order management, equipment configuration, and more. You will work closely with our Operations Manager, Samantha, and gain hands-on experience in various aspects of our business operations.

**Key Responsibilities**
- Creation and Management of CRM System: Assist in the development and ongoing management of our new CRM system, ensuring it meets the needs of our organisation and clients.
- Order Management: Oversee the processing of orders for our services, ensuring timely and accurate fulfillment.
- Onsite Installation: Assist with the installation of telecom services at customer sites, as needed.
- Administrative Support: Support our Operations Manager, Samantha, with various administrative tasks to ensure smooth operations.
- Equipment Configuration and Dispatch: Configure and prepare equipment for dispatch to customers, ensuring all necessary specifications are met.
- Social Media Management: Manage our company’s social media accounts, including content creation and community engagement.
- Required Skills and Qualifications
- Technical Aptitude: interest in technology, with a willingness to learn and develop new skills.
- Customer Service Skills: Excellent communication skills with a customer-centric approach to problem-solving.
- Organizational Skills: Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Attention to Detail: Strong attention to detail and commitment to accuracy in all tasks.
- Team Player: Ability to work collaboratively within a team and take direction
- Proactive Attitude: Initiative to identify and resolve issues independently, with a proactive approach to learning and development.
- Basic IT Skills: Familiarity with Microsoft Office Suite and basic IT knowledge
- Social Media Savvy: basic understanding of social media

**Benefits**
- Annual salary reviews
- Hands-on training and mentorship
- Opportunity for career progression within the company
- Yearly bonus
- Deliveroo lunch every Friday
- Supportive and collaborative work environment

**About ITP**We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Pay: £6.60 per hour

Expected hours: 42 per week

Schedule:

- Monday to Friday

Work Location: In person