IT Support Professional

1 week ago


High Wycombe, Buckinghamshire, United Kingdom Baltic Apprenticeships Full time £12,500
Job Overview:
Purpose-built to develop and nurture aspiring IT professionals, Partnership Education is committed to fostering a culture of innovation and expertise. This esteemed organization seeks an accomplished individual with the passion and aptitude for delivering exceptional technical support as an IT Help Desk Level 3 Apprentice. As a dedicated member of their team, you will embark on a comprehensive journey of skills development and knowledge acquisition, solidifying your position in the ever-evolving realm of information technology.

Compensation:
The successful candidate will be remunerated with a competitive salary of approximately £25,000 per annum, reflecting the organization's commitment to recognizing and rewarding exceptional talent. Beyond this monetary compensation, our employee benefits package includes a mileage allowance of 45p per mile for travel beyond standard commuting distances and a generous 23-day holiday entitlement to facilitate relaxation and rejuvenation.

Responsibilities:
The ideal candidate will assume a diverse array of responsibilities, including:
* Responding promptly to remote helpdesk requests, providing timely technical assistance and ensuring seamless resolution of customer issues
* Collaborating with colleagues to devise and implement effective solutions to complex technical problems
* Participating in hardware and software repairs within a state-of-the-art workshop facility, leveraging expertise to deliver exceptional results
* Assisting with equipment and software procurement, guaranteeing seamless integration and optimal functionality
* Maintaining accurate network documentation and contributing to reporting processes

Requirements:
The preferred candidate will possess proficiency in Microsoft Windows and Office products, while familiarity with workplace experience or exposure to hardware and software support is highly desirable but not essential. The role demands a high level of self-motivation, excellent communication skills, and the ability to adapt quickly to changing circumstances.

Training and Development:
Baltic Apprenticeships provides a comprehensive training program designed to equip the selected individual with the necessary skills, qualifications, and expertise required to excel in the field of IT support. This personalized approach encompasses expert modules such as AZ-900 Azure Fundamentals, Confident Communication, and Customer Service Fundamentals, ensuring that the apprentice develops into a skilled and confident IT professional.
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