IT Support Professional

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Baltic Apprenticeships Full time
IT Support Apprenticeship

We are seeking a motivated and dedicated individual to join our team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.

Baltic Apprenticeships is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside our experienced team and contribute to our mission of empowering educational institutions.

In this role, you will work towards your IT Support level 3 qualification, delivered by our expert training team. The apprenticeship provides the skills, qualifications, and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support technician.

About the Role
  • You will be responsible for responding to helpdesk requests remotely and providing timely technical support.
  • Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.
  • Performing hardware and software repairs in our well-equipped workshop facility.
  • Assisting with the installation of hardware and software, ensuring seamless integration and functionality.
  • Carrying out network documentation and reporting to maintain accurate records.
  • Assisting with sourcing IT equipment and software to support ongoing projects.
  • Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.
What We Offer
  • A salary of £12,500 per annum for the duration of the apprenticeship.
  • The role requires you to work 37.5 hours per week from Monday to Friday, 9am-5pm.
  • Provided with a mileage allowance of 45p per mile for travel beyond your standard home-to-office commute.
  • You will also receive 23 days of holidays to relax and unwind.
  • Benefit from pension contributions, private healthcare, employee assistance programme, and life assurance.
  • There is also a comprehensive training and progression plan in place as an employee with Baltic Apprenticeships.
Desired Skills and Knowledge
  • Experience in hardware repair and troubleshooting is desirable.
  • Good communication skills.
  • The ability to work as part of a team and be able to use your own initiative.
  • Proficiency in Microsoft Windows and Microsoft Office products.
  • While not essential, workplace experience or exposure to hardware and software support would be desirable.
  • Strong customer service skills, with the ability to communicate effectively and empathetically with end-users.

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