Outpatient Receptionist Apprentice

3 weeks ago

London, United Kingdom North Middlesex University Hospital NHS Trust Full time

It is a very exciting time to be joining the Outpatient Team at North Middlesex university Hospital, the post holder will have day-to-day responsibility for providing a high quality reception and clerical
service to the outpatient clinics, you will need to be available to work some weekends and be flexible with their working hours, you will cross cover departments for other staff as and when required. Ensuring that all patient attendances are accurately recorded on all appropriate hospital IT
systems including our PAS called Medway.

The post holder will also be responsible for the timely and accurate checking in and out of patients, confirming attendances with patients. They will also be responsible for answering the telephone, Pre-Assessment Department and Theatres along with liaising with the multi-disciplinary team, other departments and services to answer queries. To ensure that all patient notes are available in a timely manner.
- Booking patients follow up onto the computer system.
- Update all demographics details.
- Complete outcomes of clinics and accurate recording of 18 weeks pathway
- Generate DNA letters to patients and GP’s
- Deal with telephone and face to face enquiries from all staff groups, patients, relatives, careers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner.
- Communicate verbally in a sensitive and caring manner at all times.
- Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
- To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times.
- To be proactive in supporting the changing demands within the service likely to impact on the administrative services.
- In the event of the hospital system failure the relevant disaster recovery procedure is followed.
- To provide and support for junior staff as required.
- Track case notes and other documentation in line with trust protocols.
- To collect notes from medical records., as needed.
- To collect urgently requested medical notes by consultants from main file and liaise with medical records staff if necessary.
- To report any service/performance shortfalls to Team Leaders and work as part of a team in order to address such areas.

The outpatient receptionist team comprise 18 receptionists, 2 clinic coordinators, plus a Deputy Service Manager and Service Manager. We rely on teamwork and good communication in order for the service to run smoothly.

The department can be pressurised and the role demanding but we have the support in place to help alleviate difficult situations. Punctuality, politeness, and hard work are essential as the role is front line and dealing face to face with patients, relatives and colleagues.

North Middlesex University Hospital NHS Trust is a single site, medium-sized hospital, located in Edmonton and is the local acute hospital for the boroughs of Enfield and Haringey.
We are currently looking for an enthusiastic and dedicated receptionist band 2 to join our busy department in Surgery, Associated services and Cancer. We welcome roughly 1000 patients per day through our 8
different clinics.

The role is administrative and will require great organisational and communication skills. You will be required to pay close attention to detail. You will need to be able to cope well under pressure, use your initiative to work individually and work well as part of a team.

Prioritise and manage workload without direct supervision.

Provide a high quality reception and administrative service for the Outpatient department and to ensure appointments are made in line with Trust policies, guidelines and departmental protocols, additional

**duties will include**:

- Preparation of medical notes for relevant clinics
- Booking patients follow up onto the computer system.
- Update all demographics details.
- Complete outcomes of clinics and accurate recording of 18 weeks pathway
- Generate DNA letters to patients and GP’s
- Deal with telephone and face to face inquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate, in a professional and pleasant manner.
- Communicate verbally in a sensitive and caring manner at all times.
- Plan and organise workload to ensure service delivery is maintained and met to specialist delivery directives.
- To work flexibly as part of a team and cross cover other staff across the service to ensure a consistent and effective administration service is maintained at all times.
- To be proactive in supporting the changing demands within the service likely to impact on the administrative services.
- In the event of the hospital system failure the relevant disaster recovery procedure is followed.
- To provide and support for junior staff as required.
- Track case notes and other documentatio

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