Customer Service Administrator

4 weeks ago


Kettering, United Kingdom Rathwood UK Ltd Full time

Rathwood is an award-winning family run furniture store established in 1994. Our aim at Rathwood is to provide you with beautiful yet affordable items for your home. For over 25 years our team has been selecting quality furniture, garden products and special gifts for our loyal customers.

We are a rapidly expanding online furniture business with our central distribution in Tullow (Ireland) and a UK operation based in Kettering which service our customer orders and B2B partners stores.

**The Role**

Rathwood is looking for an experienced customer service administrator who can bring best-in-class customer service to our business.

This is an office based role and will require you to support the customer service manager in assisting with inbound and outbound customer calls to provide the best in class customer service.

**Your responsibilities will include**:

- Analyse online orders to ensure our customers received deliveries within the allocated time period.
- Respond to customer issues, and complaints and work with both internal and external teams to resolve them in a timely, professional manner.
- Assist with complaint analysis to help continuous improvement within the company, to enhance the client experience.
- Always focusing on the end customer whose standards and expectations need to be met at all times.
- Managing your own workload and be able to work to deadlines.
- Superstar level of attention to detail.

**Qualifications and Requirements**

Minimum of 3 years experience within customer service roles.

**Competencies**
- Dependability — The job requires being reliable, responsible, dependable, and fulfilling obligations;
- Attention to Detail — The job requires being careful about detail and thorough in completing work tasks;
- Leadership — The job requires a willingness to lead, take charge, and offer opinions and direction;
- Initiative — The job requires a willingness to take on responsibilities and challenges;
- Proficient in a range of software
- Strong organisational and administrative skills
- Commitment to serving customers at the highest level

**Benefits**:

- 25 days paid annual leave plus bank holidays

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location



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