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Receptionist / Administrator

4 months ago

Wimborne, United Kingdom The Quarter Jack Surgery Full time

**THE QUARTER JACK SURGERY, WIMBORNE, DORSET BH21 1AP**

**Administrator/Receptionist
- new vacancy**

**Part-time - 20 - 30 hours per week**

A busy 7-partner GP Practice is seeking two additional friendly and enthusiastic administrator/receptionists to join our busy and friendly team here in Wimborne, Dorset. The role is principally greeting and booking-in patients at our front desk/receiving patient calls and booking appointments, and a variety of other admin duties. The surgery has high levels of patient satisfaction and a pleasant and covid-safe working environment. Excellent communication and administration skills and the ability to work under pressure are essential.

NHS or medical/healthcare experience essential.

Covid vaccination proof or medical exemption essential.

**Hours of work**:
To be agreed - may include one late weekday finish at 1830

**Benefits include**: generous NHS pension, 30 days holiday pro rata (+ bank hols), free parking, pleasant and modern covid-safe office, friendly and supportive team, overtime opportunities, events and new outdoor rest area

**Salary range**: £10 per hour

Responsible to: Deputy Practice Manager (Operations)

Enthusiastic administrator/receptionist needed to join our very friendly team at our surgery in Wimborne, Dorset. The role is principally greeting and booking-in patients at our front desk and receiving patient calls, but also a variety of other interesting admin duties. The surgery has high levels of patient satisfaction and a pleasant and covid-safe working environment. Excellent telephone and administration skills and the ability to work under pressure are essential. NHS or medical/healthcare experience is essential. Covid vaccination proof or exemption essential.

KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED
- Excellent telephone and inter-personal skills
- Flexibility to adjust work patterns to meet additional workload as it arises
- Ability to maintain confidentiality
- Ability to work with a methodical and careful approach
- Ability to remain calm under pressure
- Good standard of general education
- NHS or medical/healthcare experience preferred
- Covid vaccination or exemption proof

JOB PURPOSE

To provide a friendly and efficient reception and call handling service for the surgery

RECEPTION DUTIES
- Welcoming patients into reception and booking patients in
- Dealing with patient enquiries at the front desk
- Receiving telephone calls
- Dealing with queries regarding services offered by the practice
- Making telephone calls as requested
- Arranging appointments for medicals and other non-routine appointments
- Taking messages and recording them
- Greeting and directing patients at reception desk and checking their appointments
- Handing out letters, completed forms, specimen bottles etc
- Accepting requests for completion of forms, eg private health insurance claim forms, passports
- Collecting fees for chargeable items (cash/cheque or chip and pin)
- Generating computerised repeat prescriptions

This job description represents the range of duties required of the post-holder at the time of issue. It may be reviewed according to need.

Work Remotely
- No

**Job Types**: Part-time, Permanent

**Salary**: £10.00 per hour

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
Covid safe environment

**Experience**:

- medical or healthcare: 1 year (required)

Work Location: One location