Customer Service Advisor
2 weeks ago
Provide exceptional Box Office customer service by responding to customer enquiries and resolving issues in a timely and professional manner
- Assist customers with information about the live show show, access, parking and venue information
- Ammend customer bookings, accurately and efficiently
- Maintain customer records and update account information as needed
- Pack and process online store sales
- Follow company policies and procedures to uphold service standards.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Proficient computer skills, including experience with CRM software and Microsoft Office Suite.
- Previous customer service experience preferred but not required.
- High school diploma or equivalent.
**Working Pattern**
You will join our small team at our Tamworth based offices to drive up our customer service experience.
Working pattern:
- Monday-Friday, term time only (39 weeks)
- Core working hours 0930-1430 at office in Tamworth
- Full Time 09.00 -05.00
We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
**Job Type**: Part-time/Term Time
Part-time hours: 25 per week
Full Time hour - 40 hours per week
**Salary**: £10,750.00-£12,750.00 per year
Schedule:
- Day shift
- Holidays
- Monday to Friday
**Benefits**:
Term Time and full time position available.
Work Location: Tamworth
**Job Types**: Full-time, Part-time
**Salary**: £10,750.00-£12,750.00 per year
Expected hours: 25 per week
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Work Location: Hybrid remote in Tamworth
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