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Operations Administrator

4 months ago

Winchester, United Kingdom Walnut Unlimited Full time

**We have a fantastic opportunity to join the Operations team at Walnut Unlimited, to support the field based research interviewers with mobile fieldwork enquiries, materials and equipment, along with general administration to support the team.**

If you are super organised, with experience in Administration and excellent customer service skills, and a genuine desire to start your career within operational market research, we’d love to hear from you.

In return we will give you all the support you need to grow your experience, and develop your skills in a supportive environment, with a great team.

**This is an office-based role, and you will be required to be in the Winchester office 5 days a week.**

**Specifically, you will**:

- Provide administrative support for all field based market research interviewers.
- Be the point of contact on all support calls, helping with equipment, tablet issues, IT kits, escalation when required
- Maintain the database tracking location & status of equipment used for fieldwork.
- Take responsibility for all fieldwork equipment, making sure the correct equipment is available for each project at the right time
- Collate and mail out all fieldwork materials
- Assist with verbatim coding of surveys when required to aid analysis.
- General administration duties, including answering incoming calls, ordering stationery etc

**Requirements**:

- Ideally you will have gained some experience in an Administration or Customer Service role and be looking to develop your experience and career within a Market Research environment
- Good verbal and written communication skills, you’ll be able to explain to others in a clear, concise and timely manner
- Ideally you will have GCSE passes in Maths and English or equivalent qualification, with a good knowledge of IT equipment (Tablets/Laptop/Desktops)
- You’ll understand the management of data and the importance of protection of confidential information.
- Be a self-starter who shows initiative, flexibility and able to take responsibility for your actions
- Organised and methodical able to follow process
- You’ll have a collaborative, inclusive and professional approach to working with colleagues, partners, clients and suppliers.

**Benefits**

**Walnut Unlimited is more than a research agency.**

A Sunday Times 100 Best Companies to Work for, we help brands connect with people, by understanding people. We believe that interpreting human behaviour is as much an art as it is a science. Walnut uses market research techniques to understand what we think, how we feel and, most importantly, why.

Blending neuroscience, behavioural science and data science, we uncover the truth behind our human experiences.

Our people are key to our success. Human understanding is what we do, both in terms of understanding people but also understanding our people. Whether this is investing in training and development, improving staff benefits or funding a really great day out, people are the heart and soul of everything we do.

If you have a hunger to better understand people and a desire to help brands help us all, get in touch.

**We value**:
**Respect** - Respect for self, for each other and the work that we do.

**Spark** - Demonstrate spark-y, charismatic, positive & energetic behaviour. (can-do / will-do / go-getting).

**Courage** - Brave and bold. Prepared to stretch self and boundaries.

**Collaboration** - Partnership across colleagues, across the Group, with suppliers and clients to achieve the best outcome.

**Evolution** - Evolve with the times, market trends, staff, clients and consumers.

**We offer**:

- 25 Days’ Holiday per annum + Flex Bank Holidays
- Christmas Closure, Birthday and Volunteer Day
- Flexible Hybrid working, Work Abroad
- Contributory Pension, Life Assurance, Eye Tests, Flu Jab
- Cycle to work and Electric car Scheme