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Business Service Coordinator

3 months ago


Bedford, United Kingdom National Highways Full time

**Your New Role**

We currently have an exciting opportunity for a Business Services Coordinator to join our team in Bedford on a 12-month Fixed Term Contract. This is an integral role here at National Highways, as you will be responsible for managing mailboxes, answer enquiries, producing reports, arranging meetings all while representing the business at National Highways

**What You’ll Be Leading On**
- Operate many administrative processes, ensuring that these are delivered accurately, on time and in line with defined procedures and standards.
- Produce accurate and timely KPI reports for inclusion in higher level management reporting, to support effective management decision making.
- Produce reports, presentations and other documents, collating and analysing relevant information and statistics from identified sources, to support others in the delivery of their business objectives.
- Answer standard and non-standard enquiries and act as a point of contact internally and externally, providing information to stakeholders to support service delivery, customer service, and management decision making and escalating issues for resolution as necessary.
- Enter and maintain information on systems and files to ensure that information is up to date, in the right place and easily accessible.
- Manage smaller pieces of work to completion, either standalone or as part of larger projects, to support achievement of business objectives.
- You may also be responsible for delivering support for our on-road traffic officers for the east of England.

**To Be Successful**
- Excellent communication and stakeholder management skills, with the ability to liaise with line managers in the business to deliver against their requirements.
- Strong attention to detail, be analytical with good problem-solving skills.
- Proficient in using MS Office, including excel
- Previous experience working within an administration focused roles**Mission**
Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

**Want to know more?