Service & Installations Coordinator

6 months ago


Bedford, United Kingdom Enerco Full time

An exciting opportunity has arisen at Enerco Doors & Loading Bay Solutions for a Service & Installations Coordinator to join our busy Service & Installations Department. We are looking for a highly motivated, flexible and dynamic individual to join our expanding team.

The coordinator role is the main point of contact for all department enquiries, excellent communication skills are required to prioritise and resolve all queries in a timely and appropriate manner. The coordinator will play a key part in the smooth running of the office and will need to be able to use their initiative when dealing with enquiries, to ensure a successful outcome. The role demands the ability to communicate at all levels with customers, colleagues, engineers and suppliers whilst maintaining a high standard of service to meet the needs of the customer.

Service & Installations Coordinator will work closely with the Job Planner and Technical Manager.

What you will do:
Support the Job Planner with scheduling jobs nationwide for our range of industrial doors and loading bay products.

Have a geographical awareness and pro-actively monitor response times, to ensure scheduling objectives are met.

Regularly converse with engineering teams regarding arrangements made.

Raise orders for plant hire, book accommodation and prepare H&S documentation for upcoming works.

Manage Customer Equipment Records ensuring accurate information is being added.

Raise subcontractor orders, monitor through to completion.

Forward Service Contract to customer along with completed Operation and Maintenance manual.

Work as part of our call out Rota every 8 weeks responding to customer out of hour breakdown and repairs.

This is a full-time position based from MK42 7QB, Monday to Friday, starting at 8:30am - 5:00pm.

**Salary**: £25,000.00-£29,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site gym
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Bedford, MK42 7QB: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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