Temporary Service and Support Coordinator
6 months ago
**A. Scope of Position**
Job Title Service and Support Co-ordinator
Reports to Customer Service Manager
Direct Reports None
Location Bedford
Department/Division Medical Systems SBU
Overall Purpose Provide a full and high level of Service Support to Fujifilm Medical Customers post Installation whilst meeting expectations and Service Level agreements. Supporting Engineers and Application Teams in all aspects within Service.
**____________________________________**
**Key responsibilities**
- Installation and Demo Scheduling (Service Cloud)
- Management of engineers diaries (Service Cloud)
- Processing of Yearly and Multi Year Service Contracts (SAP CS)
- Arranging and Scheduling all Planned Maintenance Visits for all customer sites within Contract or Warranty period.(Service Cloud)
- Call Validations (Service Cloud and SAP CS)
- Maintenance of Service Cloud via SAP CS including addition of new customers, functional locations, customer contacts, addition of newly installed equipment and removal of old equipment.
- Raising customer orders, both Inbound and Outbound for all Medical Spare Parts and ensuring prompt delivery within customer expectations and invoicing (SAP) (By Box)
- Processing of Spare Part Returns (SAP)
- Monthly management of Engineers Car Stocks (SAP)
- Raising Customer Quotations for additional services and on site work, track quotes through to invoicing (Service Cloud)
- Raising Purchase Orders (SAP)
- Key Account Ownership
- Working with QA/RA Manager to ensure Policies and Processes are followed. Provide input in Policies and Processes for improvement.
- Confident to escalate issues to direct management or to Sales and Professional Services as applicable.
- Keeping all filing systems and paperwork up to date.
**Key Competencies**
- Excellent telephone communication skills
- Ability to document communications with customers and staff
- Understand Contractual SLA’s and be able to provide support within these
- Good knowledge of SAP
- Use of a Service Management system such as Service Cloud
- Good Team Player
- Able to multi task
- Organised
- General knowledge of Fujifilm Medical Product range
**Key relationships**
INTERNAL
- Service & Support Team Members
- Support Engineers and Applications Team
- Service Managers
- Logistics Team
- Finance Team (Credit Control and Accounts)
- Professional Service Team
- Sales Team
EXTERNAL
- Fujifilm Medical Systems Customers
- 3rd Party Suppliers
- Fujifilm Appointed Dealers
**Job Types**: Full-time, Temporary contract
Contract length: 12 months
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Application question(s):
- Do you have at least 12 months customer service experience, working with latest versions of Microsoft Windows and/or Server?
- Do you hold a full UK driving licence?
Work Location: Hybrid remote in Bedford
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