Service Coordinator

3 weeks ago

Bedford, Bedford, United Kingdom Wilson Recruitment Ltd Full time
Service Coordinator Job Description

Wilson Recruitment Ltd is seeking a highly organized and communicative Service Coordinator to join their team. As a key member of the customer service team, this role is responsible for maintaining smooth communication between the office and customers, reporting to the customer service team leader.

Key Responsibilities:
  • Engineer Time Management: Plan and allocate engineers' time and resources to reduce downtime and unnecessary travel.
  • Maintenance Coordination: Schedule maintenance, corrective actions, and emergency visits, keeping planners updated with all relevant details.
  • Process Compliance: Ensure adherence to internal processes for remote signalling connections, updating relevant systems accordingly.
  • Documentation Distribution: Provide Operating & Maintenance manuals and data sheets to customers or contractors, and ensure all necessary documents are returned by engineers.
  • Service Level Monitoring: Ensure that all planned maintenance meets or exceeds service level agreements, promptly addressing any customer issues.
  • Post-Maintenance Reporting: Report on any issues post-maintenance, suggesting improvements where needed.
  • Maximizing Revenue: Assist the business in securing ongoing maintenance opportunities and increasing revenue streams.
  • Emergency Response: Ensure engineers respond to emergency callouts within agreed SLA timescales.
  • Invoicing and Documentation: Ensure timely closure of engineer dockets for accurate invoicing.
  • Service Email Management: Regularly monitor service email inboxes, responding to customer requests efficiently.

This is an exciting opportunity for someone with a proactive attitude and strong organizational skills to join a successful team, making a meaningful impact in a fast-paced environment.

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