Medical Secretary

3 weeks ago

Chester, United Kingdom Heath Lane Medical Centre Full time

JOB TITLE: MEDICAL SECRETARY
**REPORTS TO: OPERATIONS MANAGER (Practice and Patient Services)**

**HOURS: Part time**

**Job summary**:
To provide general secretarial support to the practice management, doctors, and other health care workers in the surgery, alongside audio typing and general clerical work as necessary for the effective and efficient working of a GP Surgery

**About us**:
Heath Lane Medical Centre is a successful, growing General Practice in the thriving city of Chester. We are looking to recruit an experienced, self-motivated, and friendly medical secretary to join the established secretarial and administrative team. You will also work alongside the wider clinical team and Partners to deliver excellent, patient-centred healthcare.

We work collaboratively with neighbouring practices as part of Chester East Primary Care Network to drive the development of sustainable models of care.

**Job responsibilities**:
To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- To make appointments, bookings and admissions as required and directed by clinicians.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- To retrieve medical records and assist the completion of medical/insurance records.
- File patient records and correspondence in patient medical records in an accurate and secure manner.
- To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic and patient record systems in an accurate and secure manner.
- To assist with the gathering of information from patients and taking accurate and unbiased notes.
- To provide cover for members of the secretarial team during periods of sickness and annual leave where possible.
- Liaise with others to maintain adequate supplies of office stationery to perform secretarial duties.
- To receive and dispatch mail and maintain a pending system.

**Confidentiality**:

- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
- Undertaking periodic infection control training (minimum annually).
- Reporting potential risks identified.
- Demonstrate due regard for safeguarding and promoting the welfare of children.

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional development**:
Th

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