Support Services Admin and Quoting

5 months ago

Bracknell, United Kingdom SCC Full time

**About The Role**:
Role**: Support Services Admin and Quoting**

Location**:Bracknell** **(SCC operate hybrid working, which comprises of a mix of office and home working)**

Contract Type**:Permanent**

Salary Package**:£27k to £35k, bonus scheme, plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year**

Hours**:9.00 am - 5.30 pm, Monday - Friday**

Interview Process**:2-stage process**

**Why SCC?**
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company

**Role purpose**:
To provide efficient, effective support to the SCC Customer base and Sales Teams.

Ensure that all quotes and customer orders are managed through our systems and delivered in accordance with the agreed ‘service level’.

**Key responsibilities**:

- Working in-line with SCC’s ISO processes to ensure the highest level of service is provided to our Customers, both internal and external
- To obtain reports of expected renewals from vendors and/or distribution and cross check with SCC information for accuracy
- To liaise directly with the end user where appropriate to obtain correct information to enable accurate quoting
- Work within Task manager SLA’s to ensure quote requests are actioned in accordance with set timescales.
- To proactively provide quotations for existing support renewals, including additions and new support business associated with leads, and tender responses.
- Assisting the sales teams/customers in re-sourcing of alternate support options in the event a product is deemed end of service life by a vendor
- Produce timely and accurate quotations based on the requirements ensuring SCC additional services are included where appropriate to maximise vendors and or distributions available margin/rebates.
- Maximise any promotional discounts available from vendors and/or distribution
- To ensure incumbency discount is present on quotes received direct from vendor and/or distribution
- Liaise with relevant departments within SCC and direct with Vendors to obtain pricing
To ensure relevant records and systems are updated including Task Manager
- To ensure that any available vendor or distributions portals are used to improve quote turn around and quality of data being quoted
- Ensure all required information for order processing is provided to central operations and contracts invoicing.
- Provide updates / escalations where appropriate to account team and management
To maintain a database of support customers, their support option's and renewal status
- To engage directly with support customers, answer queries and grow customer satisfaction including support call queries where required
- To work closely with other departments within SCC to ensure that orders are placed on vendors and or distribution to prevent support call issues

**Skills and experience**:

- Be commercially aware
- Good organisational skills
- Excellent excel skills
- Comfortable speaking directly to users where required
- Be a team player, flexible approach to any given task
- Ability to work in a fast-paced environment to meet targets & being able to multi-task is key
- Knowledge of Cisco is desirable

**About Us**:
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

**We are an equal opportunities employer**

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

***

**If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.**

**Life at SCC** **:

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