Technical and Support Administrator

7 months ago

Bracknell, United Kingdom Cawood Full time

Cawood is the largest independent provider of analytical laboratory testing and sampling services for the land-based industries in the UK. With 15 sites around the country specialising in different types of analysis, we are always looking for skilled and talented individuals to join our teams.
This is an exciting time to join Cawood. The business is growing and there are plenty of opportunities for people who want to work hard, have fun and be part of our success.
- Job Description:
To support the routine laboratory operations, assist in setting up new services and help make process improvements by performing administrative tasks relating to Safety, Quality and Technical. This includes co-ordinating technical queries, administering process and information documentation, assisting with investigations, supporting with training, co-ordinating basic LIMS changes and other organisational tasks to support the business.
- To administer the process of issuing Standard Operating Procedures ensuring they have been checked by appropriate personnel to reflect current practise, be compliant with relevant quality / safety guidance and be technically sound.
- To create supporting documentation for new methods and process improvements using the relevant controlled documents system.
- To write and maintain accurate and accessible technical information sheets for customers and staff.
- To support Section Heads in ensuring all analytical staff are adequately trained and suitable records / evidence of competence are maintained.
- To help write up technical investigations, record admin changes, document the set-up of new services and support non-conforming work investigations.
- To help capture issues raised internally and externally for discussion and prioritisation at Technical Meetings.
- To attend and help administer the running of regular Technical Meetings.
- To help with incoming queries or requests to Technical Support, providing information, advice and capturing potential development opportunities or improvements.
- To request or make basic edits to the LIMS system in order to set up or improve lab processes.
- To help with the development of new services by providing admin support in the creation of documentation and internal communications.
- To pro-actively seek to make practical improvements to methods and processes in terms of safety, quality of data, efficiency, and environmental considerations at every opportunity.
- To provide administrative support to Continuous Improvement (Kaizen) activities within the business by producing visual aids, process documentation, collating information and assisting with organising workshops, training and events.
- To conduct thorough Health and Safety investigations and Incident Reports to be presented to the Site Responsible Person in a timely manner and monitoring any actions on findings.
- To help administer the waste collection process.
- To support in staff welfare and site safety improvements through administrative or organisational tasks as required by the General Manager / Site Responsible Person.
- Any other reasonable requests to support the business as defined by the Service Support Manager.

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