Technical Administrator

12 hours ago

Bracknell, United Kingdom BSRIA LTD Full time

Job Title: Technical Administrator

Location: Bracknell

Salary: £25,000 per annum

Job Type: Full-time, Permanent

About BSRIA:

BSRIA provides a nationwide service for compliance across the UK with airtightness (Part L or Section 6), sound insulation (Part E or Section 5) and ventilation (Part F) testing and consultancy. Our range of services to help constructors and designers comply with Building Regulations, and ensure buildings are completed to design requirements.

The Role:

Provide support to Compliance team by generating envelope area/volume calculation, database population and query resolution.

To organise and control all aspects relating to engineering equipment and sundries used by the Compliance department and its Engineers.

To assist with the control and organisation of the compliance vehicle fleet administration and technical support.

Main duties: (not exhaustive)

Compliance

Using company CRM system for services and customer administration
Envelope area/volume calculations from engineering drawings – both hard and soft copy using available professional software
Liaising with clients to obtain technical drawings and information
Dealing with customer bookings from initiation to completion of service
Population of databases, including customer and order details input to operational systems
Collaboratively processing and managing customer complaints and feedback and escalating to the correct contact point as and when required
Collaboratively processing engineer and client enquiries and escalating to the correct contact point as and when required
Ensuring high standard of customer service, including dealing with queries, provision of quotations, updating on the status of service provision, etc.
Maximising resource efficiency through effective future allocation via the internal booking system
Disseminating and sharing knowledge as well as training other staff members in your area of expertise as and when possible
Undertaking intra-departmental cross functional activities as and when required e.g., Quality Assurance, call covers and other administrative activities. Covering for Estimator and/or Senior Estimator during absence and holiday seasons
Assisting with continuous departmental improvement by feedback, ideas and suggestions where applicable
Contributing to and ensuring compliance with ISO and other company accreditations
Control and organisation of all equipment calibration
Creation and/or updating of all required filing and administration
PAT testing
Resolving engineer problems and requests relating to equipment
Packing, shipping of equipment and liaising with couriers as and when required
Fleet administration e.g service checks, fuel cards etc.
Vehicles checks and support with vehicles maintenance
All BSRIA:

Company fleet administration, including pool and allocated vehicles
Service checks
Vehicle checks and minor repairs
Support vehicle maintenance
Liaising with garage for minor repairs and end of lease service/ checks/ repairs
Skills and Knowledge:

Excellent mathematical skills in order to perform envelope area/volume calculation on complex details
Excellent written and verbal communication skills
Excellent time management and prioritising skills
Computer literate and proficient with Microsoft Office – Excel, Word
Ability to work proactively without supervision and as an effective team member
Accuracy and attention to detail
Innovative thinking and a creative approach to problem solving
Ability to interpret construction engineering drawings (desired)
Good working knowledge of electrics/ background of working with electric equipment (desired)
What BSRIA can offer you:

Workplace Pension Scheme
Life Assurance – 4 times annual gross reference salary
(email address removed) – Online GP Support Services
26 Annual Holidays (pro-rata) and additional Bank Holidays
Non-contractual employee discount voucher benefit portal - Boostworks
Company Sick Pay (after confirmation)
Eye tests
Compassionate Leave
Bounty Scheme (referral program)
Christmas Shutdown period (with nominated Annual Holidays)
Free car park on a first come first serve basis
Electrical Vehicle Charging point in the car park (Bracknell only)
Employee well-being: Employee Assistance Programme (24/7 confidential service)
Please click on the APPLY button to send your CV and Cover Letter for this role

Please Note: We are unable to provide sponsorship for this role so all applicants will need to already possess the right to live and work in the UK in order to be considered

Candidates with experience of: Senior Administrator, Contracts Administrator, Commercial Support, Administrator, Admin, Sales Support, Office Assistant, Office Support, General Admin and Team Administrator may also be considered for this role

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