Customer Service

4 weeks ago


Chester, United Kingdom Adecco UK Full time

Job Description
0B JOB RESPONSIBILITIES
Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
Receive orders and enter them in SAP system after performing validations on order following defined business rules
Inform customers in case of quality issues related to product, recalls, or put on hold situations

**Handle backorders and returns for customers**: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
Monitor all open orders until completion and address exceptions
Archive order and delivery documents
Route inquiries to related departments (within Capability Centre or in markets)
Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
Determine root causes and inform customers of outcomes
Receive and resolve internal ad-hoc inquiries
Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
Support internal and external audits
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Hannah Thompson


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