Case Manager
3 days ago
**Case Manager Pre-Offer**
**West Malling**
**£22k**
**Hybrid role**
D&R partners are currently representing an established Buy-to-Let Lender with a strong brand identity and over 25 years’ experience in the UK mortgage market.
They are looking for highly motivated individuals with exceptional customer service skills to join our Case Management team
The role will be based in the Kent Office and partly working from home with a working pattern of 3 days per week in the office.
**The Case Manager will have skills and knowledge such as**:
- Build and maintain effective relationships with all new and existing clients.
- Ensure that we are giving timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence.
- Liaise with Mortgage Brokers and Solicitors, updating them of the progress of specific cases and seeking to resolve any queries that arise.
- Liaise with the Line Manager, escalating any specific problems for discussion and resolution.
- Liaise with the underwriting and risk team, ensuring that mortgage requirements and conditions are complies with and updated.
- Liaise with external valuer firms to ensure valuation reports are being conducted in line with business requirements.
**The Case Manager has daily operations such as**:
- Works within prescribed procedures, practices and agreed SLAs.
- Inputs, updates and maintains data onto the system accurately reflecting the current stage of each case.
- Dealing with phone calls both incoming and outgoing.
In return, you will be offered a range of company benefits.
- Industry leading AXA backed Private Health Care with no excess.
- Generous Pension contributions of 4%.
- 25 days holiday plus bank holidays.
- Death in service.
- Social events (should you wish to be sociable).
- Dress down Fridays once a month.
- Supported Training and a CPD track.
- Free Parking.
- Black Tie Christmas party and Summer Teambuilding events.
- Yearly salary review.
- Generous bonus scheme.
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