Junior Case Manager Opportunity
3 days ago
**Case Manager opportunity for a Pre-Offer or Post-Offer Teams available - Offering a Hybrid working model. Great opportunity for someone looking to develop experience within the property finance market.**
Open to graduates/experience within Business, Finance or Admin sectors.
**Salary: Between £22,000 per annum. Rising to £23.5k & lots of company benefits**
- Great opportunity to gain experience within Property Finance market
- Working Hours: Full-time (08:00am-17:30pm)
- Office Based in West Malling, Kent.
- Free Parking on-site
- Hybrid working (3 days from home and 2 days working in the office which is going to 4 days in office as of September)
**Key Responsibilities**
Specialist BTL Lender looking for highly motivated individuals with exceptional customer service/Administrative skills to join their Case Management team.
**People Related Tasks**
- Build and maintain effective relationships with all new and existing clients.
- Ensure that we are giving timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence.
- Liaise with Mortgage Brokers and Solicitors, updating them of the progress of specific cases and seeking to resolve any queries that arise.
- Liaise with the Line Manager, escalating any specific problems for discussion and resolution.
- Liaise with the underwriting and risk team, ensuring that mortgage requirements and conditions are complies with and updated.
**Daily Operations**
- Works within prescribed procedures, practices and agreed SLAs.
- Inputs, updates and maintains data onto the system accurately reflecting the current stage of each case.
- Dealing with phone calls both incoming and outgoing.
**Key Skills/Competencies**
- Organisational and time keeping skills
- Excellent Customer Service skills
- Administration experience
- Knowledge of using Microsoft packages such as Word, Excel & Outlook etc.
- Experience within Financial, Business or Administrative background is also a bonus
**Benefits**
- Industry leading AXA backed Private Health Care with no excess.
- Generous Pension contributions of 4%.
- 25 days holiday plus bank holidays.
- Yearly salary review.
- Generous bonus scheme.
- Death in service.
- Social events (should you wish to be sociable).
- Dress down Fridays once a month.
- Supported Training and a CPD track.
- Free Parking.
- Black Tie Christmas party and Summer Team building events.
- 50% subsidises David's Lloyd gym membership
*please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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