Junior Helpdesk Engineer

1 month ago

Kings Hill, United Kingdom CV-Library Full time

Role: Junior Helpdesk Engineer
Salary: £23,000
Location: Kings Hill/Maidstone

Are you a motivated, passionate individual looking to take the next step in your career? Cantium, part of Commercial Services group are now looking for a Junior Helpdesk Engineer to come in a play an integral part of the team, delivering support across the full lifecycle of Service Requests, Mobile Support and Access Management.

Why Join CSG?

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.

What You’ll Bring:

What you'll bring includes excellent communication skills across all mediums and a proactive approach to identifying efficiencies. You should have an understanding of RPA solutions, including how they are implemented and why they are used. Additionally, you will be aware of the specific standards associated with your current role, such as service desk procedures, support procedures, corporate policies, change management processes, and procurement policies.

What You’ll Achieve:

As Junior Helpdesk Engineer you will:

Support customers through the account transfer process as they move to new roles, ensuring seamless transitions and continued access

Collaborate with ULM Senior Analysts to facilitate the user account creation process, ensuring all tasks are completed within the specified deadlines

Aid in enforcing GDPR and retention policies by assisting with the deletion of user accounts, ensuring compliance across all domains and users

Maintaining license/stock levels as per agreed processes to ensure timely and efficient service delivery

What we Offer:

25 days of annual leave, plus bank holidays

An additional day off at Christmas

Access to a generous discount scheme, including retail and gym memberships

Life assurance coverage

Health cash plan initiative

Company wide events
What We Require:

Educated to GCSE level or equivalent to include English and Maths at grade C or above

Relevant ICT industry recognised qualifications ie. GNVQ or level 3 diploma, or equivalent experience.

Experience of working in an IT Service Delivery function desired

Aware of specific standards associated with current role. E.g.: service desk procedures, support procedures, corporate policies, change management processes, procurement policies
About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

About Cantium

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance

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