Senior Helpdesk Engineer

3 weeks ago

Kings Hill, United Kingdom CV-Library Full time

Role: Senior Helpdesk Engineer
Salary: £29,000
Location: Kings Hill

6 month FTC

Are you a motivated, passionate individual looking to take the next step in your career? Cantium, part of Commercial Services group are now looking for a Senior Helpdesk Engineer to join the team, providing support and taking ownership of all Helpdesk duties across the group

Why Join CSG?

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.

What You’ll Achieve:

As a Senior Helpdesk Engineer:

You will provide support for various services, including O365, Windows 10 application assistance, software installations, VPN, and remote desktop solutions. You will work a variety of shifts between 8 AM and 5:30 PM, collaborating with colleagues to troubleshoot issues and deliver exceptional customer service to users across the entire organisation.

You will be responsible for resolving complex second-line tickets and providing support on the service desk when needed. Your role involves delivering top-tier, customer-focused service while offering advanced technical assistance to users. Additionally, you will help mentor and train less experienced team members. You will lead incident investigations and collaborate with Team Leaders to enhance the overall service.

What we Offer:

25 days of annual leave, plus bank holidays

An additional day off at Christmas

Access to a generous discount scheme, including retail and gym memberships

Life assurance coverage

Health cash plan initiative

Company wide events
What We Require:

GCSEs or equivalent, including English and Maths at grade C or above

Relevant ICT industry-recognized qualifications, such as GNVQ, Level 3 Diploma, or equivalent experience

Azure Fundamentals (AZ-900) certification preferred

Microsoft 365 Certified: Fundamentals (MS-900) certification preferred

Advanced technical knowledge of core IT infrastructure, including but not limited to Microsoft and Windows.

Strong understanding of ITIL Framework, Service Desk Institute (SDI) standards and meeting Service Level targets

Demonstrates specific standards associated with current role. eg: service desk procedures, support procedures, corporate policies, change management processes, procurement policies

Advanced Understanding of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation.
About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

About Cantium

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance

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