Homecare Patient Service Coordinator

4 days ago


Alcester, United Kingdom B Braun Medical Ltd Full time

If you have a passion for delivering first class customer service to patients, then this is the job for you

Our Homecare Patient Coordinators are responsible for providing an exceptional service to new and existing patients contacting our Customer Care Contact Centre. You’ll be joining a dedicated, hardworking and supportive Customer Care team who thrive from customer satisfaction.

Providing the best experience to each customer is essential as our products and services help to protect and improve the health of people, so we are looking for someone who has proven experience working in a customer focused role.

About our Transcare and Avitum team

Our team provide a home delivery service for patients with dialysis or parenteral nutrition needs.

**Your main responsibilities will be**:
New patient coordination, including account set up and home installation

Daily telephone communication with patients regarding order status and queries

Creating, updating and maintaining patient information on relevant patient databases

Advising patients on the repeat ordering and call reminder process

Order processing and order expediting

Effectively coordinating timely dispatch of orders whilst working effectively with other teams in the business to ensure this is achieved

Proactive approach in generating continuous improvement ideas that deliver improvement in customer service

Manage queries from patients, referral centres, nurses, GP’s and home patient teams

End of service coordination which will include making arrangements for the return of equipment from the patients home

**What you’ll need to succeed**:
Data entry experience with the ability to meet tight deadlines

Excellent communication skills with the ability to communicate with a mix of different stakeholders

Team player who is self motivated and able to work to their own initiative

Excellent problem solving skills

**Location**: Thorncliffe Park, Sheffield, S35 2PW - located just off Junction 35A off the M1

**In return we will provide the following benefits**:
25 days annual leave (plus bank holidays)

Potential annual bonus scheme

Free onsite parking, tea and coffee

Company Pension scheme - employer contribution match up to 7%

Life assurance 3 x annual salary

Group Income Protection Scheme

Private Medical Insurance option

Occupational Sick Pay

Assistance with further study

Learning and development opportunities

Enhanced family friendly payments

Aviva Employee Assistance Programme which includes access to digital wellbeing programmes

Aviva DigiCare Workplace App which includes access to a free digital GP and a health check

Recognition and long service awards

Professional subscription reimbursement when required for your role

Health and wellbeing activities

Financial education support

Access to our benefits app with fantastic discounts from hundreds of retailers and instant access to your digital payslip

**Optional benefits**:
Westfield Health Cash Plan

Discounted gym membership

Cycle to work scheme

Costco wholesale membership

WSL - 40% off Will writing service

Taste Card


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